Chennai, Tamil Nadu, India
Information Technology
Full-Time
Sampoorna Consultants
Overview
Key Responsibilities
- Support and Troubleshooting : Provide technical support to Mithi products, diagnose system issues, and resolve performance bottlenecks.
- Automation and Process Improvement : Develop and implement automation scripts and tools for system management, monitoring, and maintenance.
- Incident and Ticket Triage : Monitor incoming support tickets, prioritize issues, and escalate as necessary.
- Ticket Documentation and Knowledge Base : Maintain accurate documentation for tickets and contribute to the internal knowledge base.
- Team Collaboration : Work closely with cross-functional teams, including development, DevOps, and IT, to support business needs.
- Onboarding Support : Provide guidance and mentorship to new associates.
- Customer Interaction and Communication : Communicate effectively with internal and external stakeholders to address technical concerns and provide solutions.
- Data Protection and Assurance : Adhere to data protection, confidentiality, and information security practices. Ensure customer data is handled securely and in compliance with regulations.
- Compliance and Regulatory Adherence : Maintain security best practices and adhere to industry compliance & Skill(s) required :
- Trained Fresher-1 year of experience in Linux operating systems, server virtualization technologies
- Bachelors degree in computer science, IT, or related field. (A masters degree would be preferred).
- Knowledge of automation tools and Strong scripting skills.
- Familiarity with cloud platforms (AWS, GCP).
- Experience in managing databases like MySQL, etc.
- Understanding of networking concepts (DNS, DHCP, TCP/IP, Firewalls).
- Strong troubleshooting and problem-solving skills.
- Good communication skills and ability to work in a team-oriented Preferred Skill(s) :
- Certifications such as RHCE, RHCSA, AWS Certified SysOps Administrator, or LPIC.
- Experience with containerization and orchestration (Docker, Kubernetes).
- Knowledge of CI/CD pipelines and DevOps best practices
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