Technical Support Engineer 2 (I6)

Overview

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Join us to do the best work of your career and make a profound social impact as a Technical Support Engineer on our Technical Support Team in Bangalore.

What You’ll Achieve

As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards and strategies to perfect our Support Services.

You will:

• Provide operational support through varied process activities to meet business needs
• Research and deliver requested information accurately to customers
• Apply specialized knowledge and tools to execute daily tasks effectively
• Demonstrate strong understanding of workflows and related processes for smooth operations
• Ensure flexibility for rotational and night shifts as per business requirements
  
  

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Proficient in Excel, preferably with advanced skills such as VLOOKUP and pivot tables
• Experience with CHAT (SFDC Lightning), macros, and other Dell internal tools
• Ability to manage multiple workstreams and communicate fluently in Chinese/Japanese (written and verbal)
• Skilled in handling difficult customer engagements with strong de-escalation techniques
• Knowledge of intermediate SQL, Power BI, Tableau, and basic project management principles
  
  

• Bachelor’s degree
• Ability to lead, motivate and direct a workgroup
  
  

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 19 Jan 2026

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

Job ID:R283361Job Function: Product Services