Technical Support Engineer

Job Description

The position requires a professional with a foundational understanding of networking protocols and products, who can independently handle troubleshooting and customer interactions with a focus on delivering service excellence. The role involves supporting experts with debugging, system analysis, and defect management, while also ensuring compliance with SLAs. Additionally, the individual will contribute to technical documentation, laboratory tasks, and product competency development.

How You Will Contribute And What You Will Learn

• Perform tasks with moderate guidance, ensuring adherence to guidelines and policies.
• Analyze information and propose solutions to resolve straightforward issues.
• Assist experts in debugging, system-level tracing, and protocol flow analysis.
• Support in identifying, reproducing, and characterizing defects.
• Communicate with customers for moderate to complex cases, providing support.
• Ensure escalated cases are handled within SLAs.
• Assist in software configuration, fault management, and functional testing.
• Aid senior experts in creating technical documents and guidelines.
  
  

Key Skills And Experience

You have:

• Understanding of network-related disciplines with 1-2 years of relevant experience.
• Proven ability to troubleshoot complex network issues and ensure SLA adherence.
• Strong knowledge of protocols and products like GPON, MPLS, SDAN, and Wi-Fi 5/6.
• Proficiency in remote diagnostics and on-site support.
• Excellent written and spoken communication skills in English.
  
  

It would be nice if you also had:

• Familiarity with software configuration, fault management, and functional testing.
• Ability to perform installations in a lab setting and assist with technical documentation.
• Knowledge of SQL, Linux, or programming languages (Java, Python), and familiarity with Nokia products (Lightspan, Altiplano, ISAM).
  
  

About Us

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
  
  

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

About The Team

The pandemic has highlighted how important telecoms networks are to society. Nokia’s Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.