Overview
Greetings from "Fortune Marketing Pvt Ltd"With reference to our telecom, please find the following details and company profile for the purpose of your interview in Fortune Marketing Private Limited.Profile of the company:- Fortune Marketing Private Limited is a national distributor for Acer, Enter, HP, McAfee, Nortan, Panasonic, PNY, Seagate, Secureye, Silverstone, Targus, Tenda, UBIQUITI, Zoook etc. It is a company having a turnover of more than 600 crores and 23 branches all across India. We have more than 1000+ employees on the role of the company. We are serving IT industry for last 32 years. Our wide range of products of Peripherals, Networking, accessories, security products, IT storage products, software, hard disks, etc. is serving the customers of different verticals. Job Description :*We are seeking a dynamic and skilled Technical Support Engineer with expertise in CCTV and security systems to join our growing team in Noida. The ideal candidate will be responsible for providing end-to-end technical support, troubleshooting, installation assistance, and ensuring the effective functioning of our CCTV systems for clients across different sectors.Key Responsibilities:*Customer Support:Provide technical support to customers regarding Biometric installation, configuration, and maintenance.Answer inquiries, resolve issues, and troubleshoot system malfunctions over phone, email, or onsite.Guide customers through complex system setups, configurations, and repairs.Installation & Maintenance:Assist with the installation of Biometric, NVR/DVR, and related components.Ensure proper setup and alignment of cameras, network settings, and DVRs/NVRs.Perform routine maintenance and troubleshooting on installed systems.System Troubleshooting:Diagnose and resolve hardware, software, and connectivity issues in Biometric systems.Provide technical solutions for system failures, poor image quality, or network connection issues.Ensure the optimal performance of Biometric systems.Product Knowledge & Training:Stay updated with the latest Biometric technology, software, and hardware developments.Provide training and guidance to customers and staff regarding Biometric system usage and best practices.Documentation:Document all technical support activities, including customer queries, solutions provided, and system setups.Prepare detailed reports on recurring issues or potential improvements to the product.Collaboration & Coordination:Coordinate with field engineers and other internal teams to ensure timely resolution of issues.Collaborate with product teams to suggest improvements based on customer feedback.Required Qualifications & Skills:Experience: 2-4 years of experience in technical support or a similar role, particularly within Biometric or surveillance systems.Technical Skills:Strong knowledge of CCTV systems, cameras, NVR/DVR setups, IP cameras, and video analytics.Familiarity with networking concepts (TCP/IP, LAN/WAN, VPN).Experience with CCTV-related software, configuration tools, and troubleshooting.Knowledge of security protocols and data protection methods.Ability to work with video management systems (VMS) and integration with other security systems.
Websites:
http://fortune-it.com/company_profile/run.swf
www.fortune-it.com
www.enter-world.com
www.secur-eye.com
www.zoook.com
Job Types: Full-time, Permanent
Pay: ₹8,086.00 - ₹25,000.00 per month
Benefits:
- Paid sick time
Shift:
- Day shift
Work Location: In person
- 15 - 18 Yrs
- Gurgaon / Gurugram
- 50,00,000 - 60,00,000 INR - Annual
- 12 - 18 Yrs
- Hyderabad
- 30,00,000 - 40,00,000 INR - Annual
- 8 - 12 Yrs
- Mumbai
- 4,00,000 - 8,00,000 INR - Yearly
- 4 - 8 Yrs
- West Bengal
- 1 - 1 Yrs
- Karnataka, India
- 1 - 1 Yrs
- Andhra Pradesh, Telangana, India
- 40,00,000 - 50,00,000 INR - Annual
- 9 - 15 Yrs
- Mumbai
- Bangalore, Karnataka, India