Technical Support Engineer

Job Description:-

Responsibilities:

• Provide excellent support to troubleshoot and resolve technical issues reported by customers and other team members through phone, chat, and ticket channels.
• Provide support through remote access applications
• Identify bugs, reproduce, report and work with the escalation engineers to assist with a fix and verify fix.
• Work closely with development & Product teams to improve application functionality
• Act as a point of escalation for critical application issues
• Develop and maintain troubleshooting procedures and technical documentation
• Good communication for all cases in a timely and efficient manner including follow-ups with customers, team members.
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Able to work under pressure & multitask professional in technology support

Requirements:

• Any Bachelor's degree.

[Bsc., Msc., Computer science/ Electronics degree with good technical troubleshooting knowledge]

• Basic Knowledge in SQL,HTML,cloud platforms,Ticketing tools,CRM
• Strong knowledge in Windows/Linux/Unix/Mac system and troubleshooting skills
• Strong knowledge in latest web browsers & Mobile apps.
• Strong knowledge in iPhone/ iPad /Tablet/Smartphone/MacBook/PC & Laptop devices and their configuration.
• Excellent written and verbal communication skills
• Good knowledge of MS office & Google drive files
• 3 shifts in a day (8am to 10pm) (No night shift).
• Should be able to work till 10pm for some shifts.
• Minimum ​1+ years of experience of troubleshooting technical issues.
• A passion towards problem-solving
• Strong decision-making ability