Technical Support Engineer

Overview

Hello,

We are hiring for the position of Technical Support Engineer who has 2-3 Years of experience for Ahmedabad location.

Roles and Responsibilities:-

· Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.

· Ability to diagnose and troubleshoot Security issues including account setup and network configuration

· Installing and configuring hardware and software.

· Familiarity with remote desktop applications and help desk software (eg. Teamviewer, Anydesk)

· Taking ownership of customer issues reported and seeing problems through to resolution.

· Talk clients through a series of actions, either via phone, email, chat or visit on-site until they’ve solved a technical issue.

· Provide Demo, proof of concept (POC) of a product to customers.

· Excellent problem-solving and communication skills.

· Ability to provide step-by-step technical help, both written and verbal.

· Ensure all issues are properly logged

· Nice to have Cyber Security Experience but not mandatory.

Years of Experience:- 2-3 Years

Location:- Ahmedabad, Gujarat

Education:- Any Graduation

"ONLY AHMEDABAD BASED CANDIDATES CAN APPLY".

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund

Shift:

• Day shift

Application Question(s):

• What is your current salary?
• What is your expected salary?
• What is your notice period?
• How many years of experience do you have?

Location:

• Ahmedabad, Gujarat (Required)

Work Location: In person