Pune, Maharashtra, India
Space Exploration & Research, Information Technology
Full-Time
RADCAM TECHNOLOGIES PRIVATE LIMITED
Overview
Job Title: Technical Support Engineer
Salary: Best in Industry, not a constraint for the right candidate
Notice period: Immediate joiners preferred
Place of posting: Bangalore/Pune
Job brief
We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. They will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.
Responsibilities
This job is provided by Shine.com
Salary: Best in Industry, not a constraint for the right candidate
Notice period: Immediate joiners preferred
Place of posting: Bangalore/Pune
Job brief
We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. They will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.
Responsibilities
- Identifying and prospecting potential customers by working on leads
- Be an expert in the products services of the company and communicating their value and utility to the prospects.
- Provide Software Technical Support (ONLINE ON SIGHT)
- Arranging conducting software demo to customers
- Benchmarking for MSUs (Maintenance, scheduling, and up-gradation)
- Sending quotations Commercial negotiations with the customers follow up till the order /sale is closed
- Customer training and annual maintenance of software
- Understanding client needs and offering solutions and support
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their software is fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Working with sales team when closing sale
- Follow-up with existing customers for new business and networking with new customers
- To be based at our Bangalore office, handling the sales servicing of our all softwares.
- Our Bangalore office is located at Bettahalasuru Cross (Located on Devanahalli Airport Road)
- 1+ years experience in CAD / CAM software sales, like Cimatron, GibbsCAM for tool rooms Metalix
- Masters /Bachelors degree /Diploma in related domain (technical or engineering or any field) along with software sales experience.
- Strong CAD / CAM software theory and practical application experience and successful track record, recommended.
- Software Sales: 1 years (Preferred)
- Excellent verbal and written communication skills; the ability to call, connect and interact with potential customers.
- People Skills: Persuasive and goal oriented.
- Possesses an energetic, outgoing, and friendly demeanour.
- Self-motivated and self-directed.
- Able to multitask, prioritize, and manage time efficiently.
- In-depth understanding of company products, services, and its position in the industry.
This job is provided by Shine.com
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