Technical Support Engineer

Overview

• 0 to 6 Months experience (Only Male Candidates - Night Shift)
• Handling customer issues and resolves them within specified time limits using remote
• support applications
• Research and identify solutions to software and hardware issues
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Search and identify solutions for software and hardware issues
• Provide prompt and accurate feedback to end-users.
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Priorities and manage several open issues at one time
• Ask customers targeted questions to quickly understand the root of the problem

Desired Profile:

• Experience in handling remote support applications
• Excellent communication skills
• Male candidates are preferred
• Hands-on experience with Windows/Linux/Mac OS environments
• Ready to work in night shifts/rotational shifts.
• Must have excellent communication skills.

Responsibilities and Duties

• Familiarity with the ASP.NET framework
• Familiarity with the SQL Database
• Ability to use GIT
• Understanding of Agile methodologies

Qualifications and Skills

• BE/BTech, MCA/MSC (CS/IT)

Job Types: Full-time, Permanent, Fresher

Pay: ₹180,000.00 - ₹240,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Shift:

• Night shift
• Rotational shift

Education:

• Master's (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)

Work Location: In person