Technical Support Engineer

In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.

Due to continuous growth, CommScope is seeking a skilled and proactive Technical Support Engineer to provide operational and support for our products with strong focus on networking and cloud based infrastructure. This role is critical in ensuring high availability, performance, and stability of the product in a live environment. Experience with network monitoring and a basic understanding of video headend technologies is a strong plus.

How You'll Help Us Connect The World

• Adhere to the organization policies & respond proactively to alerts and incidents.
• Provide on-call hours support as required.
• Provide technical support to internal and external customers through Phone, Email, CRM and various other tools.
• Support internal users and engineering teams by analyzing system behavior, logs, and performance metrics. Participate in root cause analysis and post-mortem reviews for critical incidents
• Document technical findings, standard procedures, and platform behavior for internal knowledge sharing
• Assist in maintaining and troubleshooting cloud-based infrastructure (AWS/GCP/Azure) supporting the product
• Work with geographically dispersed cross functional team.
  
  
  

Required Qualifications For Consideration

• Bachelor’s degree in Computer Science, Electronics, Networking, or related discipline
• Upto 3 years of relevant experience in technical or network/system support roles
• Relevant certifications (CCNA, CompTIA Network+, SCTE, AWS Certified Cloud Practitioner) are a plus
• Knowledge of network monitoring tools (e.g., PRTG, Zabbix, SolarWinds, Elastic, Grafana, Prometheus) a plus
• Knowledge of virtualization platforms such as VMware vSphere/ESXi, KVM, or Hyper-V for managing virtualized infrastructure
• Familiarity with headend systems used in cable or IPTV environments a plus
• Exposure to cloud platforms such as AWS, GCP, Azure or Private Data Clouds
• Basic understanding and working knowledge of containerization and orchestration technologies such as Docker and Kubernetes
• Basic Scripting knowledge (e.g., Python, Shell, Bash) to automate log or data collection from various systems and network entities will be plus.
  
  
  

What Happens After You Apply

Learn how to prepare yourself for the next steps in our hiring process by visiting https://jobs.commscope.com/content/How-We-Hire/?locale=en_US

Why CommScope

CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.

If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at CommScope.

CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at talentacquisition@commscope.com. You can also learn more about CommScope’s accommodation process and EEO policy at https://jobs.commscope.com/eeo