Technical Support Engineer

Overview

Technical Support Engineer at Strike48 (Remote)

Location: Remote, India | Type: Full-time

About Strike48

Strike48 develops purpose-built AI agents for security, IT, and compliance that automate real tasks—enabling organizations to focus on strategic priorities. Our technology integrates seamlessly with Bedrock LLMs, MCP connectors, and existing SIEM/observability tools to deliver intelligent automation solutions.

Headquartered in Boston, Massachusetts, Strike48 is backed by leading investors including Insight Partners, Georgian, and Bessemer Venture Partners.

Role Overview

As a Technical Support Engineer at Strike48, you'll be at the forefront of AI-powered security innovation, providing expert technical assistance to global customers and colleagues. This is a remote role for a professional who will be located in India.

Key Responsibilities

• Provide technical support during your assigned shift within our 24/7 global support model
• Troubleshoot complex software problems
• Build deep product expertise to effectively diagnose and resolve customer challenges
• Collaborate with cross-functional teams
• Proactively identify recurring issues and recommend preventative measures
• Communicate effectively with international customers and internal teams
• Maintain strict confidentiality standards when handling sensitive security information
• Educate customers
• Exhibit patience and empathy when failures occur
  
  

• Demonstrated success in a highly technical job or education in a technical field
• Excellent written and spoken communication in American English
• Ability to work independently and with initiative
• Willingness to work assigned shifts as part of a 24/7 support model
• Knowledge of computer networking principles
• Knowledge of information security principles
  
  

• Enjoy working with unfamiliar tools, including programming languages.
• Are excited to be on the frontier of applied AI and software security.