Technical Support Engineer

Overview

About the job:

Key Responsibilities:

1. Develop a comprehensive understanding of our equipment and software applications and stay updated on the latest industry trends and advancements.
2. Provide end-to-end technical support to customers by diagnosing software-related issues, analyzing logs, identifying root causes, and delivering timely resolutions through the Support Portal, Email or phone.
3. Troubleshoot application and system-level issues using SQL and Windows services management to ensure smooth and uninterrupted customer operations.
4. Provide end-to-end support during installation and configuration of equipment, and maintain a friendly, professional, and customer-focused interaction at all times.
5. Collaborate closely with the development team to report bugs with proper details, assist in reproducing issues, track fixes, and verify resolutions to ensure an outstanding user experience.
6. Manage internal IT systems, including Zoho CRM and other Zoho platforms, Support tools, User accounts, permissions, integrations, and basic system configurations, ensuring all departments have smooth access and functioning tools.
7. Coordinate with internal teams and external vendors or SaaS providers to resolve system-level issues, manage configurations of internal tools, and ensure proper communication between different platforms and applications.
8. Create clear technical documentation of internal processes, including troubleshooting steps, workflows, system setups, and standard operating procedures, ensuring knowledge is captured and accessible.
9. Build and maintain a structured knowledge base for recurring customer issues and internal processes, helping create consistency, reduce dependency, and streamline support operations.
10. Support employee onboarding and offboarding by setting up or revoking accounts, access rights, internal tool configurations, and ensuring smooth transitions.
11. Continuously enhance knowledge through training on product features, SQL concepts, IT best practices, and new tools while contributing ideas to improve support efficiency, documentation quality, and customer satisfaction.

Who can apply:

Only those candidates can apply who:

1. have minimum 1 years of experience

Salary:

₹ 3,15,000 - 3,90,000 /year

Experience:

1 year(s)

Deadline:

2026-03-19 23:59:59

Other perks:

Informal dress code, 5 days a week, Free snacks & beverages, Health Insurance

Skills required:

MySQL, SQL, English Proficiency (Spoken), English Proficiency (Written), Database Management System (DBMS), Effective Communication, Administrative Support, Zoho Books and Zoho CRM

Other Requirements:

1. Bachelor’s degree in computer science, IT, or a related field with a working experience of 1 – 3 years of experience in IT helpdesk, L1 support, or end-user support roles. Candidates with BCA/ MCA can also apply.

2. Good understanding of MySQL or SQL Server databases and ability to write queries.

3. Solid understanding of Windows-based environments, software installation, system configuration, and basic networking.

4. Strong English communication skills (written and verbal).

5. Self-motivated, proactive, and able to work independently with minimal supervision.

6. Good interpersonal skills to collaborate with customers, internal teams, and cross-functional departments.

7. Ability to understand business processes and translate them into structured documentation or workflows.

8. Strong aptitude for learning new technologies and adopting them effectively in a support/IT environment.

9. Good problem-solving skills with a logical and creative approach.

10. Attention to detail, especially in documentation and process adherence.

11. Familiarity with automotive manufacturing processes and quality control standards is an add-on.

About Company:

IQM Solutions offers solutions to enhance actionable results based on quality and production data, primarily for the automotive, aerospace, and general manufacturing industries.