Technical Support Engineer

Overview

Job Title: Technical Support Engineer

Job Summary

We are seeking a dynamic Technical Support Engineer with exceptional server-side management skills and a knack for technical troubleshooting. The ideal candidate will be a quick thinker, an excellent communicator, and someone who thrives on solving complex problems efficiently.

Key Responsibilities

- Provide professional and effective technical support to customers via calls and emails

- Understand customer issues thoroughly and resolve them, aiming for on-the-spot solutions whenever possible

- Manage and troubleshoot WordPress, Drupal, or other Content Management Systems (CMS)

- Handle server-side infrastructure with strong expertise in Linux servers, Windows Servers, and AWS infrastructure

- Analyze, troubleshoot, and resolve technical problems with a methodical approach

- Continuously learn and adapt to new technologies and challenges

- Collaborate effectively in a team environment and adapt to dynamic customer requirements and technical landscapes

Desired Qualities

- Excellent verbal and written communication skills

- A problem-solver with a customer-first mindset

- Expressive, empathetic, and proactive in understanding and addressing customer concerns

- Strong technical acumen, particularly in CMS platforms and server management

What We Offer

- Opportunity to work in a challenging and rewarding environment

- Collaborative team culture

- Professional growth and development opportunities

- Competitive compensation package

Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Shift:

• Day shift

Work Days:

• Monday to Friday

Work Location: In person