Technical Support Engineer

Role

No. of openings

30

Qualification:

Freshers: BCA/BE/MCA

Experience or Fresher:

0-1Year

Communication(Excellent/Good/Average):

Excellent English with Hindi ( good if they can speak)No mother tongue influence

Terms and conditions:

Candidates will undergo 1 month training by the client, if clears assessment, will be onboarded in January 2025. Responsibility of the candidate is to attend the training regularly without break, candidates will be selected for training by the client.

Skills:

Customer service skills, Multi tasking, logical approach, Basic PC hardware knowledge.

Responsibilities

· Research and identify solutions to software and hardware issues· Diagnose and troubleshoot technical issues, including account setup and network configuration· Ask customers targeted questions to quickly understand the root of the problem· Track computer system issues through to resolution, within agreed time limits· Talk to clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue· Properly escalate unresolved issues to appropriate internal teams(e.g.software developers)· Provide prompt and accurate feedback to customers· Refer to internal database or external resources to provide accurate tech solutions· Ensure all issues are properly logged· Prioritize and manage several open issues at one time· Follow up with clients to ensure their IT systems are fully functional after troubleshooting

Work location: Bangalore (CV Raman Nagar, Electronic City, Sarjapur, Mahadevpura)

Salary(both in-hand and CTC):

3.3LPA(Fresher)

Cab facility(Yes/No):Work from home(Yes/No/Hybrid): Shifts

Yes, free of costWork at officeDAY SHIFT