Technical Support Engineer Female

Overview

About the Role:

Engineer - Technical Support As an Engineer - Technical Support at GRE Renew Enertech

Limited, you will play a pivotal role in enhancing customer experience, streamlining

executive coordination, and ensuring smooth office operations. Your responsibilities will

include handling customer interactions, managing quotations, finalizing offers, and

supporting the sales and administration processes. To provide clarity on expectations, we

have outlined Key Performance Indicators (KPIs) tailored to the unique demands of our

sector.

Functional Parameters:

1. Customer Interaction Excellence: Ensure a 98% customer satisfaction rate by

providing prompt and accurate technical support.

2. Quotation Accuracy and Timeliness: Prepare and deliver 100% error-free

quotations within 24 hours of request.

3. Offer Finalization Success Rate: Successfully convert at least 85% of proposals into

confirmed deals.

4. Lead Generation and Follow-up: Generate a minimum of 15 high-potential leads

per month and ensure timely follow-ups within 48 hours.

5. Office Administration and Documentation: Maintain 100% compliance in office

documentation and streamline processes using MS Office tools.

6. Technical Query Resolution: Resolve 98% of customer technical queries within 48

hours with proactive troubleshooting.

7. Interdepartmental Coordination: Improve communication efficiency within the

team by reducing response times by 20%.

8. Process Optimization: Identify and implement at least three process improvements

per quarter to enhance operational efficiency.

9. Regulatory Compliance and Reporting: Ensure 100% adherence to compliance

standards with zero discrepancies in audits and reporting.10. Customer Retention and Relationship Management: Achieve an 80% customer

retention rate through continuous engagement and personalized support.

This role offers an exciting opportunity for a skilled Engineer - Technical Support to lead

customer-focused initiatives in a dynamic and innovative organization. Join GRE Renew

Enertech and contribute to the growth of a company dedicated to shaping the future of

renewable energy solutions.

Fundamental Parameters:

• Experience: Minimum 5 years of experience in technical support, administration, or a

related role, preferably in the solar or similar industries.

• Qualification: B.E. Electrical Engineering.

• Location: Ahmedabad, Gujarat (Office-based role).

• Compensation: Competitive, aligned with industry standards.

• Gender: Female candidates preferred.

• Preference: Candidates with experience in the solar industry, electrical/electronic diploma

works, and lead generation are preferred.

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹50,000.00 per month

Shift:

• Day shift

Work Days:

• Weekend only

Work Location: In person