Technical Support Engineer (French C1)

Overview

Immediately hiring for Technical Support Engineers in this language (French C1) for #Bangalore

Note:- Only French C1 candidates apply for this job.

What you will be doing

Answering inbound Emails / Chats / Phone calls to the #CustomerSupport queue during assigned hours.

Conducting remote troubleshooting of products.

Troubleshooting, approving, and executing warranty claims.

Providing pre-sales information about products.

Assisting with the activation of new sites as needed.

Documenting all activity in a central CRM/Help Desk software platform.

Coordinating with Engineering with tracking of field-issues, and subsequent product-modifications, logging product bugs in a central database. Assisting other team members with troubleshooting and/or administrative tasks as needed.

Participating in ongoing training/education of industry standards and product-specific information.

Assist other team members with troubleshooting and/or administrative tasks as needed.

Following departmental conventions and procedures.

Professionally represent via all communications mediums.

Performing other duties as assigned.

Support operational hours (India team) are: 6:30 am – 11:00 pm, Sun to Sat. Start and finish times for team members are adjusted to cover non-stop customer support across 7 days. The candidate must be open to working on weekends.

Who you are and what you bring

Should be a Graduate – B.E/B.Tech/BCA/B.SC IT

Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers, and managers.

Experience working in a fast-paced technical support or customer service position.

Strong verbal and written communications skills.

Proficient in French C1 Certification required. (Mandatory)

Computer literate (#PCskills essential, #MacOS desirable)

General understanding of #electricalconcepts, #AC & #DCcircuits, #electrical or #electronicsbackground would be highly desirable.

Interested Candidates, Share your Updated CV at Baljeet.kaur@talentpull.in

Job Type: Full-time

Pay: ₹764,522.59 - ₹1,213,015.99 per year

Shift:

• Night shift

License/Certification:

• French C1 (Preferred)

Shift availability:

• Night Shift (Preferred)

Work Location: In person