Technical Support Engineer (fresher)

Overview

Position Title: Technical Support Engineer

Experience: 1 - 3 years exp

Location: Noida - on-site

Position Type: Full Time

Job Description

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot our POS software problems and help our customers with their support queries.

Ultimately, you will be a person our customers' trust. They will rely on you to provide timely and accurate solutions to their technical problems.

Roles and Responsibilities

• Responsible to merchant’s support queries
• Support on email / phone calls / google meets to give clients quick answers
• Online meeting with merchants to diagnose the software issues
• Providing product tech demonstration to the merchants
• Installing and configuring merchant’s POS device
• Merchant On-boarding, product online training.
• Ability to work in 24*7 support environment
• Willing to travel to client side for troubleshooting, if needed

Education

• Bachelor’s degree in computer science or information technology.
• Proven work experience of 0-2 yrs as a application support / technical support role
• Ability to solve complex application/software issues.
• Excellent interpersonal skills.
• Good written and verbal communication skills..

How to Apply :

Interested candidate can directly walk in to office on 10th & 11th July between 11am to 4pm on below address : Block A-10,Pegasus Tower, 401 QueueBuster, Sector 68, Noida, Uttar Pradesh 201307.

Bring your Hard copy of updated cv

Contact person name : Kajal

Job Type: Full-time

Pay: ₹240,000.00 - ₹300,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Shift:

• Rotational shift

Work Days:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Work Location: In person