technical support engineer | Intuitor Softech Services

Overview

• Position: Technical Support Engineer
• Ref. Code: IIS/AC-C/IN-GD/TSEL2021
  
  

We are a fast growing Managed Service Provider with some of the leading Global Enterprises/Telecom Service Providers as our clients. We are in the process of expanding our India Operations and looking for experienced and committed Network/System Engineers to be part of our Support Team.

• BE /BSc /Diploma engineers with minimum 3 to 5 years of experience into Network and System Support
• Very good Understanding of TCP/IP and troubleshooting of Network Connectivity
• Experience with routers, switches and security devices
  
  

• If experienced in routing and switching the candidate should possess skills in the areas of troubleshooting enterprise networks with the following technologies
• Routing Static routes, EIGRP, BGP and OSPF
• Switching STP, UDLD, ARP, VTP, EtherChannels
• IP Addressing & Subnetting
• WAN MPLS, SDN circuits and interface related issues such as QoS, errors, discards, etc
• Firewall , Access list , Stateful Inspection, NAT
• VPN, Tunneling
• Monitor performance and ensure system availability and reliability
• Knowledge of ITIL practices and process is required
• Strong research, investigation, and evaluation skills, with a structured approach to problem-solving
• Very good Understanding of Server technologies, Server OS, Database & Applications
• Experience with Windows Server OS, Linux.
• Experience in supporting Vmware , Storage etc
• Good knowledge on DNS, DHCP, Filesystems etc
• Effective skills and experience analyzing technology behavior and issue resolution
• Liaise with TAC, vendors and other IT personnel for problem resolution-ability to work and effectively prioritize in a highly dynamic work environment that includes a global focus
• Experience using Trouble-ticketing tools such as Servicenow/remedy for handling trouble tickets
  

• Strong verbal and written communication skills are a must
• Excellent interpersonal skills and should be a team player
• Ability to work effectively across internal and external organizations
• Strong technology background is required
• Aptitude to acquire new technology and concepts quickly
• Ready to work on rotational shifts (24x7)
  
  

Bangalore

Email: careers@intuitorit.com