Technical Support Engineer – Italian

Job title: Technical Support Engineer – Italian

Location: Mauritius

Education Qualification: School Certificate or Higher School Certificate

No of openings: 10

Roles & Responsibilities/ Job Description

• Provide support through Voice, Chat, Email & remote assistance (universal agent)
• Provide WOW customer experience
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Enter new customer information into the system
• Ability to follow processes, meet and exceed KPIs
• Identify and escalate priority issues
• Case/Ticket documentation
• Adhering to standard operating procedures required by the process and organization
• Awareness of relevant service levels
  
  

Required Skills

• School Certificate or Higher School Certificate
• 6 months to 1-year experience.
• Italian Proficiency Language Native or near-native speaker
• Good understanding of French and English languages
• Excellent verbal and written communication skills
• Customer service orientation
  
  

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Submit the form below to apply

Name(Required)

Email(Required)

Phone(Required)

Italian Language Proficiency level?(Required)

NativeProfessionalBasic

Do you have a high school certificate or higher School Certificate?(Required)

YesNo

Do you have customer service experience working in a call centre environment?(Required)

YesNo

How many years of experience do you have working as a Customer Service Representative?(Required)

0-12 Monthsmore than 12+ Months

Are you flexible working in shifts?(Required)

YesNo

Flexibility to work any hours between?(Required)

8.00 AM – 8.00 PM EST8.00 PM – 8.00 AM EST

Are you willing to work on Holidays?(Required)

YesNo

Current Location(Required)

Attach Resume(Required)

Accepted file types: pdf, docx, doc, Max. file size: 10 MB.

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