Technical Support Engineer (L1)

Overview

Why Join Us?

Check Point’s mission is to provide industry-leading security solutions that redefine the security landscape. We achieve our mission by constantly developing innovative and cutting edge technology solutions focused on real customer needs while challenging ourselves to grow and excel.

If you want to be part of the fascinating and fast-growing Cyber Security industry, where your unique talent and value will be recognized, Check Point Software Technologies is where you want to be.

Join now and become a part of the success story that secures tens of thousands of organizations of all sizes around the globe. Join Check Point’s leading TAC team and take your career one step ahead!

About the Role: As an L1 TAC Engineer, you will handle customer issues, provide troubleshooting, and act as a technical bridge between customers and advanced engineering teams.

Key Responsibilities

• Provide Technical Support via chat, phone and email to customers and partners
• Provide assistance with configuration, troubleshooting and best practices to customers and partners
• Managing support service requests to ensure issues are recorded, tracked, resolved, and follow up are done in a timely manner.
• Provide fault isolation and root cause analysis for technical issues
  
  

• 1–2 years of professional experience in a relevant networking or security support role
• Excellent written and verbal communication skills in English
• Practical experience with TCP/IP networking protocols
• Hands-on experience with Routing & Switching technologies (e.g., OSPF, BGP, VLAN)
• Experience working with security technologies such as IPSec, SSL-VPN, NAT
• Experience working with Linux-based systems
• Strong troubleshooting skills with the ability to independently debug complex network environments involving diverse media and protocols
• Review traffic captures to identify and resolve network or security-related problems.
• Ability to quickly learn new technologies and adapt to evolving environments (self-learning abilities).
• Excellent problem-solving skills, customer focus, and ability to work effectively in a team environment.
  
  

• Experience with FW products (IE Cisco / Fortinet / CheckPoint) products
• Familiarity with authentication protocols such as RADIUS and TACACS
• Previous experience in a support role at an IT or cybersecurity company
• Relevant certifications such as CCNA, CCSA, or equivalent are a plus.