Technical Support Engineer L1 (FinTech)

Overview

Responsibilities:

• Monitor alerts received from systems and address or escalate as per established service levels
• Respond to questions/requests received from clients and resolve issues/problems in a timely manner within scope of responsibility and abilities
• Monitor and perform System maintenance activities as per guidelines provided
• Collaborate with cross functional teams on application/process/network troubleshooting and escalate to level 2 as per agreed SLAs.
• Escalate all unresolved issues timely as per established SLAs
• Follow established support processes
• Analyze and assist with automation of manual support tasks where appropriate using AI or Scripts
• Establish and maintain Code control for scripts using industry standard tools

Qualifications:

• Full time: 2-3 years of experience in IT Operations

Soft Skills:

• Clear communications (listening, oral and written communications)
• Be a team player
• Strong collaboration skills
• Ability to work independently with minimal guidance
• Ability to follow process
• Self-driven & proactive
• Ability to learn quickly
• Ability to work in shifts as needed
• Ability to multi-task
• Customer Service Orientation

Technical Skills:

• Windows Operating Systems – Server 2016, 2019
• Microsoft Office tools, Office 365
• Scripting Languages such as VBScript, Windows Batch
• Web servers such as IIS, Apache Tomcat
• Data Files moves and transfers (Sftp, Winscp, MQ)
• Working knowledge of SQL (backups, performance monitoring, basics queries)

Job Type: Full-time

Shift:

• Day shift
• Evening shift
• Night shift
• Rotational shift
• US shift

Work Days:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Chennai District, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person