Technology Business Continuity, Analyst

About This Role

Key Responsibilities:

The HSE Technology Analyst plays a key role in supporting the daily operations, maintenance, and enhancement of technology platforms used by the Health, Safety, and Environment (HSE) team. This role assists in managing the HSE instance of ServiceNow, supports system users, performs data analysis and reporting, and helps maintain other HSE-related technologies such as assistive and emergency hardware and software. The ideal candidate is diligent, tech-savvy, and enthusiastic about improving workplace safety and compliance through technology.

ServiceNow Support

• Assist in the administration and configuration of the HSE instance of ServiceNow.
• Support the intake and documentation of business requirements and system change requests.
• Perform system testing and validation of new features and updates.
• Monitor and triage system issues, advancing as necessary to the HSE Technology Lead or developers.
• Help manage user access, permissions, and recertification processes.
  
  

Technology Operations

• Support the maintenance and tracking of assistive technologies and emergency devices (e.g., AEDs).
• Assist in the administration of HSE-related subscription platforms and tools.
• Maintain accurate records of system configurations, user guides, and standard operating procedures.
  
  

Data & Reporting

• Generate and maintain dashboards, reports, and metrics to support HSE initiatives.
• Perform data quality checks and assist with data imports, exports, and audits.
• Provide insights and recommendations based on data trends and system usage.
  
  

User Support & Training

• Serve as a point of contact for user questions and technical support.
• Assist in developing and delivering training materials and sessions for system users.
• Help ensure user adoption and satisfaction with HSE technologies.
  
  

Skills/Qualifications

• Bachelor’s degree in Information Systems, Environmental Health & Safety, or a related field.
• 2+ years of experience in a systems analyst, IT support, or HSE technology role.
• Experience with ServiceNow or similar enterprise platforms is preferred.
• Strong analytical and problem-solving skills.
• Good attention to detail and organizational abilities.
• Proficiency in Microsoft Excel, Power BI, or other reporting tools.
• Good communication and interpersonal skills.
• Ability to work closely in a team environment that embraces varied functions
  
  

Our Benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.