2490 - Business Analyst (Policy/SOP)

About EXL: EXL (NASDAQ: EXLS) is a leading operations management and analytics company that helps businesses enhance growth and profitability in the face of relentless competition and continuous disruption. Using our proprietary, award-winning methodologies, that integrate advanced analytics, data management, digital, BPO, consulting, industry best practices and technology platforms, we look deeper to help companies improve global operations, enhance data-driven insights, increase customer satisfaction, and manage risk and compliance. EXL serves the insurance, healthcare, banking and financial services, utilities, travel, transportation and logistics industries. Headquartered in New York, New York, EXL has more than 50,000+ professionals in locations throughout the United States, Europe, Asia (primarily India and Philippines), Latin America, Australia and South Africa.

Must Haves

• Min 4+ years of experience in Developing and implementing standard operating procedures (SOPs) to streamline business operations.
• Experience in documenting data governance policy and SOP and act as SME on policy and governance.
• Experience in creating process flow, workflows, flow chart, etc
• Ability to lead data governance initiatives, ensuring data quality and compliance with relevant regulations
• Good communication skills

Good to have

• Certifications in Business Analysis or Data Governance.

Roles and Responsibilities

• Develop and implement standard operating procedures (SOPs) to streamline business operations.
• Experience in documenting policy and SOP and act as SME on policy and governance.
• Identify the need, objective and scope of the policy by liaising with relevant stakeholders such as subject matter experts and the Governance, Compliance and Legal team as needed.
• Review to see if there are existing documents within Whole of Government or the Portfolio and consider opportunities for consolidation instead of creating a new policy; and if a need is identified, prepare a brief to the senior staff member who will support the policy development (the Sponsor) to obtain approval to draft.
• Draft policy document based on key principles or processes; and submit draft document to Sponsor for review and approval prior to consultation.
• Lead data governance initiatives, ensuring data quality and compliance with relevant regulations.
• Conduct regular reviews of implemented solutions to ensure they meet the intended objectives.
• Collaborate with stakeholders to understand their needs and translate them into functional requirements.
• Train team members on the use of SharePoint and other business tools to enhance productivity.
• Participate in the development of business strategies and plans.
• Document all business requirements and processes for future reference.
• Participate in the selection and implementation of new business tools and systems.
• Participating in the designing and implementation of solutions or change interventions
• Participating in change management activities which can include tasks such as timeline planning to stakeholder engagement
• Collaborating in change interventions such as training and communication
• Collaborate with other departments to ensure alignment of business processes and systems.
• Facilitate change management processes to ensure smooth transition during the implementation of new systems or processes.
• Ensure all business operations comply with industry standards and regulations.
• Provide regular updates to senior management on the status of business projects and initiatives