Bangalore, Karnataka, India
Information Technology
Full-Time
Delta Hotels by Marriott Kingston Waterfront
Overview
Job Summary
Supports the property’s technology Information Resources objectives. Supports all technology planning, decision-making, implementation, and maintenance. Interfaces with vendors, owners, and property staff.
CANDIDATE PROFILE
Education And Experience
Supporting Client Technology Needs
Supports the property’s technology Information Resources objectives. Supports all technology planning, decision-making, implementation, and maintenance. Interfaces with vendors, owners, and property staff.
CANDIDATE PROFILE
Education And Experience
- 2-year degree from an accredited university in Information Technology, Computer Science, or related major; 4 years experience in Information Technology, Computer Science or related professional area.
- 4-year bachelor's degree from an accredited university in Information Technology, Computer Science, or related major; certified trainer; 2 years experience in Information Technology, Computer Science, or related professional area.
Supporting Client Technology Needs
- Uses computers and computer systems (including hardware and software) to set up functions, enter data, or process information.
- Monitors, verifies and manages the acquisition and maintenance of property based systems.
- Assists in analyzing information, identifying current and potential problems and proposing solutions.
- Maintains, inspects and repairs equipment.
- Inspects the equipment or the environment.
- Verifies that computer and network operations are monitored at the property, backup/recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis.
- Supports managing IR activities to confirm the property infrastructure and applications systems are functional at all times.
- Verifies solutions are consistent with the client's needs and brand specific IR environment.
- Administers and maintains mail and email.
- Maintains inventories and manages IT hardware/software.
- Provides Internet support and maintenance (if applicable)
- Provides cable management support.
- Generates systems communications for property users to introduce new applications, provide user tips, alert users of system problems and inform staff of progress or status.
- Consults on specific application issues or hardware/software problems.
- Provides feedback to Lodging IR on application functional performance and system performance.
- Supports determining whether events or processes comply with laws, regulations, or standards.
- Monitors processes and evaluates information according to SOP and LSOP requirements.
- Enforces IR policies and standards protecting company hardware, software and other resources at the property.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Performs an assessment of needs, ensuring compliance with brand specific standards, budget and capital requirements.
- Determines priorities, schedules, plans and necessary resources to complete property projects on schedule and according to specification.
- Verifies problems are correctly reported, routed, tracked and solved, with the system user being informed of situation at all times.
- Verifies proper asset management.
- Performs on-site monitoring of all projects.
- Keeps up-to-date technically and applies new knowledge to your job.
- Demonstrates knowledge of job-relevant issues, products, systems, and processes.
- Provides technical expertise and support.
- Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Coordinates property efforts, prioritizes needs and communicates those needs to IR Shared Services and other systems staff.
- Manages vendors for property IT requirements functioning as escalation point for problem resolution.
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