Assistant Manager - Data Analyst

Company: Global Banking Organization

Key Skills: Salesforce, Power BI, Data Analyst, Power Apps, MySQL

Roles & Responsibilities:

• Analyze Salesforce data to find trends and insights.
• Create dashboards and reports to track performance.
• Work with IT, marketing, and customer service teams to improve customer experience using data.
• Find root causes of service issues and suggest improvements.
• Use data mining and statistics to enhance processes and automation.
• Ensure data accuracy through regular checks.
• Train contact center staff on Salesforce tools and data usage.
• Stay updated on Salesforce and data analysis trends.

Expirence Requirments:

• Contact center experience as a Data Analyst is preferred.
• 7+ years in technology-related projects.

Skills:

• Strong Salesforce CRM knowledge.
• Proficient in SQL, Excel, Tableau, Power BI or Power Apps.
• Strong analytical and problem-solving skills.
• Good communication and teamwork skills.
• Detail-oriented and quality-focused.
• Experience in customer service and contact center tools.

Other:

• Comfortable working in US Shift.
• Excellent communication skills.

Working Relationships

• Internal: Business support team
• External: Salesforce team

Education: Graduate / PG in Computer Science, IT, Data Science, or similar.