Thiruvananthapuram, Kerala, India
Information Technology
Full-Time
Diebold Nixdorf
Overview
Position Overview
JOB DESCRIPTION
Provides support on Monitoring, Network LAN, WAN and wireless environments, along with administration of the networking hardware and software components, like switches, routers, and various other LAN/ WAN components of the Diebold network. The Analyst serves in as a Trainee/Junior Analyst role while tackling day to day operational issues in the Network Infrastructure space for Diebold’s Enterprise primarily, liaise with Vendors for circuit management. The candidate is also expected to have know-how of various Network Monitoring Tools
Responsibilities
You are responsible for
QUALIFICATIONS
Why should you join Diebold Nixdorf?
Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
JOB DESCRIPTION
Provides support on Monitoring, Network LAN, WAN and wireless environments, along with administration of the networking hardware and software components, like switches, routers, and various other LAN/ WAN components of the Diebold network. The Analyst serves in as a Trainee/Junior Analyst role while tackling day to day operational issues in the Network Infrastructure space for Diebold’s Enterprise primarily, liaise with Vendors for circuit management. The candidate is also expected to have know-how of various Network Monitoring Tools
Responsibilities
You are responsible for
- Utilizing troubleshooting mechanisms and escalation processes.
- Administering service requests and official communication processes.
- Providing assistance in incident management and reporting tasks.
- Using real-time alarming of network fault notification, interfacing with network vendors/customers to fix circuit issues.
- Ensures the stable operation of DN corporate network.
- Proactive monitoring of DN corporate networks.
- Organize daily support tickets (incidents, service requests), emails, and instant messages and finish them on time, often with cooperation with other support teams.
- Diploma or equivalent work experience required.
- Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Network Engineering.
- Good business English skills (Written and spoken).
QUALIFICATIONS
- Previous experience in NOC with handling international clients.
- Analyze and resolves network connectivity problems in timely and accurate fashion.
- Analyzing, troubleshooting and correcting network problems remotely.
- Good communication skills email/Verbal is Mandatory.
- Expertise in scripting languages (python), web development, Ansible, Linux.
- Good knowledge of TCP/IP stack in general.
- Familiar with basic network architectures and designs.
- Basic knowledge of IPsec VPNs.
- Basic knowledge on Palo-alto firewall and ASA Firewall.
- Basic understanding and troubleshooting of routing, IPsec VPNs.
- Ability to resolve major incidents and work with customers/vendors to isolate connectivity issues.
Why should you join Diebold Nixdorf?
Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
- To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**
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