Associate Technical Support Engineer

Overview

About the Company:

Incorporated in the year 1999, we have been providing quality Software Solutions and IT realted Technical services.

Vertex Infosoft Solutions Pvt. Ltd. is registered with Software Technology Parks of India (STPI) as 100% Export oriented unit based at India. We provide Software products, Customized Software Development and Information Technology related services to shipping companies. We have a strong and highly skilled team of more than 130 personnel consisting of Software Developers, Quality Analysts, Marine Engineers, Hardware Professionals and Technical Support Engineers who possess many years worth of skills.

Our Planned Maintenance Software titled “SMMS – Ship Maintenance & Management System” has been implemented on more than 1500 vessels worldwide. With 25 years of experience, we are one of the fastest-growing companies in the Marine IT field. We are one of the very few companies in India whose Software Products are internationally recognized and are being used by major shipping companies worldwide for the last many years. Currently, more than 220 employees are working in the company.

Job Description:

• Provide product related support to ship/office staff.
• Provide support to users related to IT hardware and software, through phone, web, WhatsApp & email.
• Manage end-user client relationship on a day to day basis.
• Maintain a knowledge base of known defects, issues, process, techniques etc.
• Update and manage problem tickets appropriately.
• Learn and be proficient with advanced user configuration options
• Be able to deploy applications and troubleshoot defects.
• Ability to understand the client's business requirements.
• Able to determine problems and deliver known solutions with a high level of customer satisfaction.
• Provide 24/7 coverage, work in alternating shifts of day, evening and night.
• Occasional travel/sail required for onsite implementations on vessel or office.
• Provide trainings/demonstrations of company products to international clientele.

Skills Required:

• In depth knowledge of the Windows operating system and server administration.
• Knowledge of the boot process. Install, restore, recovery of the Operating System.
• Troubleshooting software/hardware issues with printers, routers and other peripherals.
• Fundamental networking knowledge is required.
• Understanding of virtualization and the cloud environment.
• Knowledge of MS SQL Server will be a plus.
• Knowledge of Web based applications / architecture (certificates, IIS, Web Services) will be preferred.
• Configuration and understanding of basic email protocols POP/IMAP/SMTP.
• Knowledge of backup and restore procedures.
• Excellent interpersonal skills & client service skills.

Qualifications:

• MCA/ BE/ B.TECH/ (Computer Science/IT background will be preferred)
• Excellent communication skills, both written and verbal.
• 0-1 year of Experience required.

To know more about the company:

Website: http://www.vertexinfosoft.com

Job Type: Full-time

Pay: ₹17,600.00 - ₹28,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Provident Fund

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Work Days:

• Monday to Friday

Work Location: In person