Overview
L3 AWS Support Engineer
Job Description:
As an L3 AWS Support Engineer, you will be responsible for providing advanced technical support for complex AWS-based solutions. You will troubleshoot and resolve critical issues, architect solutions, and provide technical leadership to the support team.
Key Responsibilities:
Develop, manage, and optimize CI/CD pipelines using tools like Jenkins and Opsera.
Automate infrastructure provisioning using Terraform and CloudFormation.
Administer and optimize key AWS services, including EC2, S3, RDS, Lambda, and IAM.
Strengthen security by implementing best practices for IAM, encryption, and network security (VPC, Security Groups, WAF, NACLs, etc.).
Design, configure, and maintain AWS networking components such as VPCs, Subnets, Route53, Transit Gateway, and Security Groups.
Troubleshoot and resolve infrastructure and deployment issues in a production environment.
Design and implement scalable cloud solutions using AWS services.
Collaborate with cross-functional teams to align cloud infrastructure with business goals.
Ensure high levels of security and compliance within AWS environments.
Architectural Oversight:
Design, implement, and optimize cloud architectures for performance, security, and scalability.
Conduct Well-Architected Framework reviews.
Complex Troubleshooting:
Resolve critical issues involving hybrid environments, multi-region setups, and service interdependencies.
Debug Lambda functions, API Gateway configurations, and other advanced AWS services.
Security:
Implement advanced security measures like GuardDuty, AWS WAF, and Security Hub.
Conduct regular security audits and compliance checks (e.g., SOC2, GDPR).
Automation & DevOps:
Develop CI/CD pipelines using CodePipeline, Jenkins, or GitLab.
Automate infrastructure scaling, updates, and monitoring workflows.
Automate the provisioning of EKS clusters and associated AWS resources using Terraform or CloudFormation.
Develop and maintain Helm charts for consistent application deployments.
Implement GitOps workflows
Disaster Recovery & High Availability:
Design and test failover strategies and disaster recovery mechanisms for critical applications.
Cluster Management and Operations
Design, deploy, and manage scalable and highly available EKS clusters.
Manage Kubernetes objects like Pods, Deployments, StatefulSets, ConfigMaps, and Secrets.
Implement and manage Kubernetes resource scheduling, scaling, and lifecycle management.
Team Leadership:
Provide technical guidance to Level 1 and 2 engineers.
Create knowledge-sharing sessions and maintain best practices documentation.
Cost Management:
Implement resource tagging strategies and cost management tools to reduce operational expenses.
Required Skills and Qualifications:
Technical Skills:
Expertise in CI/CD tools like Jenkins, Opsera, GitLab CI/CD, or AWS CodePipeline.
Strong experience in Infrastructure as Code (IaC) using Terraform and CloudFormation.
Knowledge of AWS networking, including VPCs, Route53, Transit Gateway, Direct Connect, Load Balancers, and firewalls.
Proficiency in security best practices, IAM policies, encryption, and compliance standards.
Deep understanding of AWS core services and advanced features.
Strong expertise in AWS automation, scripting (Bash, Python, PowerShell), and CLI.
Experience with AWS CloudFormation and Terraform.
Knowledge of AWS security best practices, identity and access management, and networking.
Capacity Planning: Analyze future resource needs and plan capacity accordingly.
Performance Optimization: Identify and resolve performance bottlenecks.
Migration and Modernization: Lead complex migration and modernization projects.
Soft Skills:
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Customer-focused approach.
Certifications (Preferred):
AWS Certified Solutions Architect - Professional
AWS Certified DevOps Engineer - Professional
AWS Certified Security - Specialty
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