AWS Cloud Support Engineer

Overview

Position Description

Company Profile:

Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.

Job Title: AWS Cloud Support Engineer

Experience: 8 to 12 Years

Category: Software Development/ Engineering

Location: Only Bangalore

Position ID:

J1225-1241

Employment Type: Full Time

Education Qualification Any Engineering background or and MCA / Any Graduation – Full Time only

Responsibilities:

Role & Responsibility :

• Provide L2/L3 Support on AWS Infra.
• Handle incident analysis, troubleshooting, bug fixes, and ensure “first-time-right” delivery.
• Build and manage Infrastructure as Code (IaC) using Terraform/CloudFormation/Ansible.
• Create and maintain CI/CD pipelines for API and integration deployments.
• Manage configurations, ensure version control and consistency.
• Set up and maintain monitoring & logging (Prometheus, Grafana, Splunk).
• Ensure security, access control, compliance, and implement backup & disaster recovery.
• Use Docker & Kubernetes for containerized deployments.
• Support integration flows and work in a global 24/7 team environment.
  
  

Technical Key Skills :

• Strong Support experience.
• Cloud skills, Preferably on AWS .
• Terraform and IaC tools.
• Kubernetes, Docker, Ansible.
• Programming knowledge: Java, Python, Go, XML, JSON ( At least one mandatory )
• Ability to design simple, secure, reliable architectures.
• Willingness to work in 24/7 rotational shifts ( Night-shift on-call support only, scheduled on a 6-member rotation )
• Good communication & teamwork skills.
  
  

Additional / Good-to-Have Skills :

• CI/CD tools (GitHub, Jenkins, Maven).
• Understanding of API & Interoperability architecture patterns.
• Experience with Mule ESB, API Gateway frameworks.
• Monitoring & logging (Splunk, ElasticSearch, Grafana).
  
  

Life at CGI:

It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons

Come join our team, one of the largest IT and business consulting services firms in the world

Your future duties and responsibilities

Required Qualifications To Be Successful In This Role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.