Business Analyst - eCommerce

POSITION SUMMARY

Join us at Zoetis India Capability Center (ZICC) in Hyderabad, where innovation meets excellence. As part of the world's leading animal healthcare company, ZICC is at the forefront of driving transformative advancements and applying technology to solve the most complex problems. Our mission is to ensure sustainable growth and maintain a competitive edge for Zoetis globally by leveraging the exceptional talent in India.

At ZICC, you'll be part of a dynamic team that partners with colleagues worldwide, embodying the true spirit of One Zoetis. Together, we ensure seamless integration and collaboration, fostering an environment where your contributions can make a real impact. Be a part of our journey to pioneer innovation and drive the future of animal healthcare.
Zoetis is seeking to hire a skilled Business Analyst, eCommerce to support and continuously improve our eCommerce platform.
The Business Analyst, eCommerce will
- bring considerable functional and product expertise in eCommerce space to deliver effective solutions to Zoetis business.
- work integrally with external service providers, Zoetis IT, and Zoetis Business for implementation of eCommerce globally.
- help define required policies and procedures and standards to maintain a global eCommerce Landscape.
- work on providing Business as Usual support of eCommerce application within the corporation which involves break fixes and change requests.
- collaborate with representatives of other functions to ensure end to end process integration and consistency develop, prototype, test and implement solution improvements to increase stability, usability and functionality to enable end users to meet business objectives.

POSITION RESPONSIBILITIES

Develop functional requirements documentation in the form of user stories, process flows, and user acceptance criteria and manage the requirements throughout the project lifecycle
Elicit requirements using interviews, document analysis, requirements workshops, business process descriptions, use cases, business analysis, and workflow analysis
Assist with gap analysis, business process redesign, roadmap planning and developing proof-of-concepts
Evaluate the business needs and translate them into technical solutions around Digital Customer Experience with the help of Architects and Developers.
Visualize the future state and design the change process from current to future state
Provide information to IT and Business leadership regarding best practices, industry trends and business opportunities, as well as feedback on the functional requirements processes and tools
Identify and initiate process improvements (continuous improvement)
Train and transfer knowledge to other team members, users and stakeholders as required
Create and maintain updated documentation on business processes, applications and business solutions including process flows, use cases, functional specifications, test cases, training and system manuals, and job aids

ORGANIZATIONAL RELATIONSHIPS

Zoetis Tech Digital, Business Stakeholders, Vendors

EDUCATION AND EXPERIENCE

* Bachelor's or Master's degree in computer science or other related field or equivalent work experience in eCommerce related field.
* 3-5 years hands-on experience in gathering requirements in the eCommerce space.
* SCRUM certification is preferred.
* Ability to work in a globally distributed environment.
* Good track-record of executing in a dynamic, team-based environment.
* Adept at understanding customer challenges, navigating from problem to resolution and communicating process and resolution effectively both verbally and in writing.
* Demonstrated ability to interact comfortably with all levels of management and staff.

TECHNICAL SKILLS REQUIREMENTS* Strong analytical, prioritizing, interpersonal, problem-solving, presentation skills.
* Knowledge of Agile methodology and experience working in a fast-paced Scrum environment.
* Demonstrates the use of skills including questioning, listening, ideas development, permission and rapport, and influencing.
* Ability to understand complex business problems and offer meaningful solutions.
* Experience working with a range of stakeholders on business and technology.
* Experience with work management tools like Jira, ServiceNow is a plus.
* Excellent written and verbal communication and presentation skills

PHYSICAL POSITION REQUIREMENTS
Flexibility to work times with at least 4 hr. overlap with US EST Time zone.

About Zoetis

At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues' careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources.

Diversity, Equity & Inclusion

Connected to our purpose and Core Beliefs, at Zoetis, we lead with inclusion. Our Diversity, Equity & Inclusion (DE&I) focus helps create an environment where each colleague can thrive. Our commitment to DE&I begins with our leadership team of diverse backgrounds, experiences and ethnicities, and it is demonstrated in our support of our colleagues and the animal health industry. We have nine colleague resources groups whose members spread awareness, foster inclusivity and make a positive impact on our business and communities.

Our commitment to advancing Diversity, Equity and Inclusion has earned us recognitions as a 2024 Catalyst Award recipient and a Top 50 Company for Workplace Fairness by Fair360 (formerly DiversityInc). Zoetis has also been named a Best Place to Work for LGBTQ+ Equality, a Best Company for Working Parents, a Top Company for Executive Women, among many others. Learn more here.

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