Business Analyst

Business Analyst – Customer Success

Job Location: Mumbai(Client Site)

Experience: 4–6 years

CTC: Confidential*

Band: L1/L2

Joining: Immediate to 15 Days

Open Positions: 3

About Us: PcsInfinity Pvt. Ltd, the parent company of Asset Infinity, is a leading enterprise B2B SaaS provider specializing in Fixed Asset Management and Tracking solutions. With a commitment to innovation and customer satisfaction, Asset Infinity streamlines asset lifecycle management, ensuring organizations maximize value and efficiency. We are seeking dynamic and resourceful Business Analysts to join our Customer Success team for Mumbai location. This role combines responsibilities of customer onboarding, query resolution, product adoption, and business analysis, making it integral to our success.

Roles & Responsibilities.

Customer Success

• Lead new customer onboarding by gathering data, configuring the software, and providing product training.
• Proactively address customer queries and issues, ensuring effective and efficient product usage.
• Drive customer satisfaction, increase software adoption, and identify opportunities for upselling to reduce churn.
  
  

Business Analysis

• Gather, document, and prioritize business requirements through collaboration with internal and external stakeholders.
• Translate requirements into detailed BRDs, functional specifications, and user acceptance scenarios.
• Work closely with the Product and QA teams to deliver tailored solutions that meet customer needs.
  
  

Product Enablement & Configuration

• Configure the software during onboarding to align with customer requirements.
• Provide insights on functional usability, technical design, and feature optimization to improve customer experience.
  
  

Project Management

• Lead projects from requirement gathering to sign-off, ensuring timely and high-quality delivery.
• Continuously track customer needs and align them with product roadmap improvements.
• Manage end to end product implementation of our customer base in Mumbai.
  
  

Qualifications

• Educational Background: MBA (preferred) or bachelor’s in business administration, Computer Science, or a related field.
• Experience: Minimum 4 years as a Business Analyst in B2B product-based companies; experience in SaaS, ERP, or asset management domains is a plus.
• Strong written and verbal communication skills.
• Proven ability to gather, document, and prioritize business requirements.
• Experience in handling domestic and international clients.
• Detail-oriented with strong problem-solving and analytical skills.
• Familiarity with software configuration and product training.
  
  

Perks & Benefits

• Performance Bonus: Competitive bonuses tied to individual and team performance.
• Comprehensive Health Insurance: Employee medical insurance to safeguard your well-being.
• Dynamic Work Environment: Be part of a fast-growing, innovative SaaS company that values professional development.
  
  

If you are a proactive, self-motivated individual passionate about delivering exceptional customer experiences while driving business success, we invite you to join our journey at Asset Infinity.