Business Analyst

Designation: Senior Business Analyst (Preferred from Telecom Domain)

Location: Bengaluru, India

Why should you choose us?

Rakuten Symphony is a Rakuten Group company, that provides global B2B services for the mobile telco industry and enables next-generation, cloud-based, international mobile services. Building on the technology Rakuten used to launch Japan’s newest mobile network, we are taking our mobile offering global. To support our ambitions to provide an innovative cloud-native telco platform for our customers, Rakuten Symphony is looking to recruit and develop top talent from around the globe. We are looking for individuals to join our team across all functional areas of our business – from sales to engineering, support functions to product development. Let’s build the future of mobile telecommunications together!

About Rakuten Rakuten Group, Inc. (TSE: 4755) is a global leader in internet services that empower individuals, communities, businesses and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content and communications to approximately 1.5 billion members around the world. The Rakuten Group has over 27,000 employees, and operations in 30 countries and regions. For more information visit https://global.rakuten.com/corp/.

Job Summary

We are seeking an experienced Senior Business Analyst to join our Product Delivery team. In this role, you will drive the identification and implementation of innovative technology solutions to enhance Configuration Management Tool. You will collaborate with stakeholders across the organization, including product managers, UI/UX designers, engineers, and process owners, to gather requirements, design solutions, and ensure successful product delivery.

Responsibilities

• Strategic Requirements Gathering & Analysis: Identify, analyze, and document business requirements from business owners and process teams, focusing on opportunities to leverage technology for process automation, predictive analytics, and improved decision-making. Translate these requirements into clear, concise, and actionable user stories.
• Innovative Solution Design & Prototyping: Design wireframes and prototypes that demonstrate technology-driven features and functionalities. Develop a deep understanding of user needs and translate them into effective product functionalities that leverage data and intelligent systems.
• Collaboration & Communication: Work collaboratively with product managers, UI/UX designers, data scientists, and engineering teams throughout the product development lifecycle. Act as a liaison between technical teams and end-users, ensuring clear communication and shared understanding of technology concepts and their application to construction challenges.
• Agile Development: Participate in agile development processes, including sprint planning, daily stand-ups, sprint reviews, and retrospectives. Maintain a well-groomed product backlog in JIRA, prioritizing features that deliver maximum business value.
• Documentation: Create and maintain comprehensive documentation, including user stories, acceptance criteria, process flows, and technical specifications, using Confluence.
• Process Improvement: Identify opportunities to enhance existing processes and workflows through technology-powered solutions. Develop and implement solutions to streamline operations, enhance efficiency, and reduce costs.
• Industry Knowledge: Stay current on industry trends and best practices, particularly in Configuration Management / Provisioning and emerging technologies.
• Data Analysis: Analyze data to identify trends, patterns, and insights that can inform product decisions and improve the performance of technology solutions.