Business Analyst-Data Analytics

You Lead the Way. We’ve Got Your Back.

At American Express, our culture is built on a 175-year history of courageous leadership, innovation, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

With shared values and leadership behaviors, we’ll continue to set the standard for what it means to provide the best experience every day with premium products and services that help our customers achieve their aspirations. And we’ll do it in an environment where everyone is respected and valued and can reach their potential.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Overview of the Business:

US Consumer Services (USCS) is responsible for driving profitable growth of American Express US Consumer portfolio by acquiring outstanding new customers and deepening Card Member Engagement and Loyalty through developing differentiated products & partnerships and strengthening our membership services offerings across Travel, Dining, Lifestyle and Banking.

Our mission is to make Amex membership an indisputable competitive advantage and help each other become better leaders everyday. Our Strategy is focused on building a strong premium Card business differentiated by Membership, which is brought to life by connecting our Card Members to what they love.

The US Consumer Services organization is currently hiring for Analyst – Lending Analytics team who will drive the development of differentiated data capabilities and deploy analytics to understand Card Member behavior, inform product strategy, and make membership an indisputable competitive advantage.

Responsibilities:

• Develop/maintain dashboards and decomposition frameworks for portfolio performance tracking.
• Unlock full potential of new data (external/partner) to understand benefit landscape, enhance benchmarking frameworks, evolve generational behavioral insights, and create compelling narratives on portfolio trends.
• Conduct bespoke analysis and deep-dives across portfolio and products to understand refresh impacts, revenue optimization, measure customer benefit usage & impact, and track performance drivers.
• Unlock growth opportunities & customer engagement through new data/DS intelligence, and design customer segmentation frameworks, targeting optimization & triggers.
• Partner with internal and external teams to manage industry level data needs across the enterprise and enable competitive benchmarking of our portfolio.
• Enhance value of membership services (Insurance, Lounge etc.) by understanding usage, optimize for capacity, cost & customer experience, expand data/ analytics coverage across all aspects of membership.

Qualifications/Requirements:

• Post-Graduation/Graduation from a top tier college
• 0-1 years of experience in Data analytics
• Self-starter, ability to drive insights from data, provide action steps and drive results in a fast-paced environment
• Ability to work effectively in a team environment
• Strong communication and interpersonal skills
• Creative thinker with ability to learn quickly and navigate through unstructured problems
• Ability to Integrate with Cross-Functional Business Partners Worldwide
• Good Programming skills are a plus
• Knowledge of SQL, Python is a plus
• Knowledge of MS Office – PowerPoint, Excel

Job Location: Hybrid (Gurgaon)

Culture

Our culture is built on a 175-year history of courageous leadership, innovation, and an unwavering commitment to back our customers, communities, and each other. With shared values and leadership behaviors, we’ve continued to set the standard for what it means to provide the best experience every day with premium products and services that help our customers achieve their aspirations. As part of Team Amex, you’ll build strong relationships and collaborate with colleagues around the world in an environment where everyone is respected and valued, and where you can reach your potential. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Total Rewards & Well-Being

We back you with competitive compensation and benefits that support your holistic well-being so you can be and deliver your best. This means providing resources to help care for you and your loved ones’ physical, financial, and mental health, as well as the flexibility you need to thrive personally and professionally. And as part of Team Amex, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. With our flexible work policies, comprehensive total rewards, and supportive environment, you’ll have the backing you need to live well, now and in the future.

Career Growth & Development

At American Express, we invest in colleagues at all levels, empowering you to deliver your best work, strengthen your skills, develop as a leader, and gain experiences that are meaningful to you. With access to a wide range of learning opportunities, great leaders, and a culture of informal and formal coaching and feedback, you’ll have the support you need to grow your career and achieve your goals.