Business Analyst, RBS Return Reduction

We are seeking a dynamic and detail-oriented Business Analyst to join our team. The candidate will act as a key liaison between stakeholders, translating business requirements into actionable insights and solutions. As part of the Business team, the Business Analyst will be responsible for working closely with the operation , program manager and business partners to analyze data, build inferences, and deliver compelling and actionable data insights in terms of reports and dashboards. Candidate should be proficient in data visualization tools (e.g., Tableau, Power BI) and SQL for data analysis.

Key job responsibilities
Analytical and problem-solving abilities.
Proficiency in data visualization tools (e.g., Tableau, Power BI) and SQL/Python for data analysis.
Excellent communication and interpersonal skills to work with cross-functional teams.
Ability to interpret complex data and present it in a clear and actionable manner.
Project management skills, with the ability to manage multiple tasks and deadlines.
Knowledge of business process modeling and requirements gathering techniques.

About the team
The C-RET (Customer Returns and Experience Transformation) team is a dynamic group focused on improving the end-to-end seller and customer experience on Amazon. We work closely with FBA, Seller Services, and various cross-functional teams to drive operational excellence and long-term growth for our strategic sellers. Our mission is to deliver innovative, data-driven solutions that enhance performance, streamline processes, and elevate the customer journey.