Chennai, Tamil Nadu, India
Space Exploration & Research, Information Technology
Full-Time
ClearTrail Technologies
Overview
Requisition Description
We are seeking an experienced L2 Engineer to join our team in Delhi location.
We are seeking an experienced L2 Engineer to join our team in Delhi location.
- The ideal candidate will have proven experience working in a 24/7 support environment and a strong background as an Production Support Engineer or in a similar role.
- The selected candidate will be required to work on-site at the customer's location.
- This role necessitates a strong presence at the client's premises to ensure effective support and collaboration.
- The candidate should possess extensive knowledge of IT infrastructure, including networks, servers, and databases, and be proficient in troubleshooting both hardware and software issues.
- Certification in relevant technologies such as ITIL, Microsoft, Linux admin or Cisco is a plus.
- This role requires excellent communication and interpersonal skills to effectively interact with end-users, gather additional information about reported issues, and provide clear and comprehensive explanations of technical solutions.
- The candidate should be well-versed in Linux operating systems, have experience in providing production support for end customers, and be skilled in deploying applications in production environments.
- Additionally, the candidate should have experience managing physical servers, working at customer locations, and using monitoring tools and practices to ensure system performance and and responsibilities Skills :
- Linux Expertise : Proficient in Linux operating systems, including advanced commands and system administration.
- Production Support : 3-7 years of experience in providing production support for end customers. Troubleshoot and resolve production issues efficiently.
- Deployment : Skilled in deploying applications in production and other environments. Ensure smooth and error-free deployment processes.
- 24/7 Support : Comfortable working in a 24/7 support environment. Prior experience in providing 24/7 support.
- Communication Skills : Excellent communication and customer handling skills. Effectively interact with clients and resolve their issues.
- Server Management : Experience in managing physical servers, including setup, OS installation, maintenance, and On-Site Experience : Experience working at customer locations. Provide on-site support and ensure customer satisfaction.
- Monitoring and Incident Management : Well-versed in monitoring tools and practices. Monitor systems to ensure optimal performance. Identify issues and escalate them as needed.
- Problem-Solving Skills : Ability to quickly diagnose and resolve issues. Utilize analytical thinking and a methodical approach to Ticketing Systems : Experience with ticketing systems like JIRA, ServiceNow, or similar. Manage and resolve tickets Skills :
- Basic Scripting : Knowledge of basic scripting (e.g., Bash, Python) to automate routine tasks.
- Time Management : Manage multiple tasks and prioritize them effectively to meet deadlines and service level agreements (SLAs).
- Customer Service Orientation : Focus on providing excellent support and maintaining a positive relationship with users and clients.
- Documentation Skills : Keep detailed records of issues, solutions, and procedures to ensure knowledge sharing and continuity.
- Adaptability : Adapt to new tools, technologies, and processes as the production environment evolves.
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