Pune, Maharashtra, India
Finance & Banking
Full-Time
Genpact
Overview
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Consultant – IT Support Analyst
Inviting applications for the role of Consultant – IT Support Analyst
Responsibilities:
- First-level IT support for Client
- Troubleshoots client login issues to determine and resolve the reported problem (Account, Connectivity, and Cisco VPN)
- Troubleshoots telephone and VOIP issues
- General Windows and Laptop/Computer troubleshooting, support of Bitlocker (Reboot, Cleanup, Drivers)
- Active Directory User Management (Creations, Terminations, Attribute Modifications, Group Memberships)
- Basic Printer Troubleshooting and coordinate with Vendor for support
- Advanced knowledge of Microsoft M365 Products (Outlook, Office, Teams, SharePoint, Yammer, Planner, OneDrive)
- Troubleshoots network connectivity issues (WIFI, LAN, Internet Provider)
- Support on computers procurement and invoicing for vendor
- Support of meeting room equipment and coordinate with vendor.
- Ensure all users are conditional access enabled
- Ensure AMP is running on all workstations
- Basic troubleshooting of file permissions on local file shares, SharePoint, and Teams
- Excellent service to Client associates
- Assist with keeping Windows 10 OS on the latest DS supported patch version
- Ensures users with security concerns are addressed in a timely fashion and reports back to the security team the result.
- Assist in the creation of the IT Support knowledge base
- Analyze/Resolve Global Service Desk Issues
- 24x7 on-call support as needed
Qualifications we seek in you!
Minimum qualifications:
Minimum qualifications:
- Experience in IT, specifically supporting end-users
- Knowledge and skills supporting Active Directory
- Knowledge and skills using IT Service Management Tools
- Strong troubleshooting skills to triage issues related to applications and hardware
- Must be able to engage in problem-solving skills to help identify and solve potential issues
- Preferred: Associates degree in Computer Science or similar field
- Microsoft M365 applications experience
- Familiar with Cisco VPN
- Ability to communicate in writing and verbally with associates in their native language
- Individuals must be able to communicate clearly and concisely with both technical and non-technical individuals.
- Individuals must be able to make decisions based on Client International Computer Usage Policy and be able to determine appropriate actions as they apply to the policy.
- Must be highly fluent in English, additional languages would be highly preferred.
Preferred qualifications:
Very good written and presentation / verbal communication skills with experience of customer interfacing role. In-depth requirement understanding skills with good analytical and problem solving ability, interpersonal efficiency, and positive attitude
Very good written and presentation / verbal communication skills with experience of customer interfacing role. In-depth requirement understanding skills with good analytical and problem solving ability, interpersonal efficiency, and positive attitude
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
JobConsultant
Primary LocationIndia-Noida
ScheduleFull-time
Education LevelBachelor's / Graduation / Equivalent
Job PostingApr 14, 2025, 1:40:31 PM
Unposting DateOngoing
Master Skills ListConsulting
Job CategoryFull Time
Similar Jobs
View All
1 Day ago
TrueFan - Senior Machine Learning Engineer
Information Technology
- Thiruvananthapuram, Kerala, India
About UsTrueFan is at the forefront of AI-driven content generation, leveraging cutting-edge generative models to build next-generation products. Our mission is to redefine content generation space through advanced AI technologies, including deep ge...
1 Day ago
Salesforce commerce cloud consultant
Information Technology
- Thiruvananthapuram, Kerala, India
Salesforce Commerce Cloud consultant 5+ Years of Experience 6 to 12 months Mode - Remote 1.1LPM - 1.2LPM Max Key Responsibilities Translate business requirements into scalable Salesforce Service Cloud solutions, in collaboration with CAE's technic...
1 Day ago
Cloud Infrastructure Engineer
Information Technology
- Thiruvananthapuram, Kerala, India
DescriptionInvent the future with us. Recognized by Fast Company’s 2023 100 Best Workplaces for Innovators List, Ampere is a semiconductor design company for a new era, leading the future of computing with an innovative approach to CPU design focuse...
1 Day ago
Devops Engineer- Intermetiate
Information Technology
- Thiruvananthapuram, Kerala, India
BackJD: Dev ops Engineer:As a DevOps Specialist- should be able to take ownership of the entire DevOps process, including Automated CI/CD pipelines and deployment to production.They should also be comfortable with risk analysis and prioritization.Le...
1 Day ago
Sr Data Scientist (London)
Information Technology
- Thiruvananthapuram, Kerala, India
AryaXAI stands at the forefront of AI innovation, revolutionizing AI for mission-critical, highly regulated industries by building explainable, safe, and aligned systems that scale responsibly. Our mission is to create AI tools that empower research...
1 Day ago
Software Test Engineer
Information Technology
- Thiruvananthapuram, Kerala, India
By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use. I further att...
1 Day ago
Software Developer 5 (Java Fullstack)
Information Technology
- Thiruvananthapuram, Kerala, India
Job DescriptionBuilding off our Cloud momentum, Oracle has formed a new organization - Oracle Health Applications & Infrastructure. This team focuses on product development and product strategy for Oracle Health, while building out a complete platfo...
1 Day ago
Java Developer - Spring Frameworks
Information Technology
- Thiruvananthapuram, Kerala, India
Java DescriptionWe are looking for a passionate and talented Java Developer with 2-3 years of hands-on experience to join our growing development team.The ideal candidate should have a strong foundation in Java technologies and the ability to develo...
Talk to us
Feel free to call, email, or hit us up on our social media accounts.
Email
info@antaltechjobs.in