Customer Experience Senior Data Analyst

The Customer Experience Data Analyst role exists to build an infrastructure for structured customer experience insights using industry standard tools like Power BI, AWS connectors, SAP, Salesforce & Genesys data lakes or platforms. The candidate will ensure accurate representations of data which will be used for strategic business reviews and organizational decision making.

This will be a 13/5 support role which would require a flexible schedule in terms of working hours & working days supporting the US time zone primarily.

Key Responsibilities

• Capture data from internal systems (e.g., ERP, CRM, BI tools) and external sources
• Validate and clean data to ensure accuracy and consistency before analysis and reporting
• Build, develop, and maintain regular business reports (daily, weekly, monthly, quarterly)
• Automate reporting processes using tools such as Excel, Power BI, Tableau, SQL, or Python
• Analyse business performance against KPIs, targets, and historical trends
• Deliver actionable insights to support strategic decision-making
• Collaborate with departments like finance, sales, marketing, and operations to understand reporting needs
• Present findings and reports in a clear, concise manner to both technical and non-technical collaborators
• Build and maintain interactive dashboards for real-time performance monitoring
• Ensure dashboards are user-friendly and aligned with business requirements
• Ensure reports enforce to data privacy, regulatory, and governance policies.
• Maintain documentation of reporting processes and data sources
• Find opportunities to improve reporting processes and tools
• Implement practices in data visualization and reporting standards
• Respond to ad-hoc data requests and perform quick turnaround analyses to support business needs
  
  

Required Skills & Experience

• Bachelor’s degree in business, Finance, Economics, Computer Science, Statistics, or a related field.
• 5-7 years of experience in business analysis, reporting, or a related analytical role
• Demonstrable ability to analyse large datasets, spot trends, and derive insights
• Hands-on experience with BI tools like Power BI, Tableau
• Solid skills in Excel (formulas, pivot tables, charts, Power Query)
• Proficiency in SQL for querying relational databases
• Experience working with data warehouses or structured databases is often expected
• Understanding of business processes and KPIs, preferably in areas like finance, sales, marketing, or operations
• Ability to translate business needs into reporting requirements
• Experience working with multi-functional teams and presenting data to non-technical collaborators
• Exposure to process automation or scripting tools (e.g., Python, VBA) is a plus
• Team-oriented approach and Strong problem-solving skills
• Strong in data manipulation, visualization, and data storytelling
• Proven knowledge of MS Excel, SQL, and one or more BI/visualization tools
• Experience with data integration tools is helpful
• Superb attention to detail and a high degree of accuracy
• Strong problem-solving, critical thinking, and time management skills
• Effective verbal and written communication skills
  
  

Desirable Criteria

• Experience working or supporting the retail or convenience store sectors
• Understanding of store operations, point-of-sale (POS) systems, supply chain, and inventory turnover
• Experience generating reports that support store performance, promotional efficiency, and product/category performance
• Ability to analyze sales trends across regions, store formats, or customer segments
• Comfortable working in time-sensitive, high-volume, and multifaceted environments
• Able to deliver quick-turnaround insights during promotions, seasonal peaks, or executive requests
  
  

At bp, we provide an excellent environment and benefits such as an open and inclusive culture, a great work-life balance, tremendous learning, and development opportunities to craft your career path, life and health insurance, medical care package and many others!

Diversity sits at the heart of our company, and as an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place. We do not discriminate based on race, religion, colour, national origin, gender and gender identity, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment.