Customer Support Database Engineer

Candidate Skill:

Technical Skills SQL, MySQL, SQL Server, Python, AWS, Rundeck, Matillion, Tableau, Salesforce, ETL, Change Management, Web Application Support"

Experience:

3+ Years

City:

"Panchkula, Mohali

Country:

India

Job Description:

The Customer Support Database Engineer is responsible for enabling the day-to-day operations associated with our SaaS offerings. The team is responsible for frequent data loads of client data, monitoring ETL and data processing, removing/resolving points of failure, and determining methods to improve query performance. This role will work both independently and as a team member, performing a large variety of tasks. This role is customer facing. The individual will provide expertise to customer business and IT departments. 2 nd and 3 rd level support will be required. This individual will be responsible for investigating and resolving easy to extremely complex issues. What you’ll do: ? Be a key player in the delivery of the SLA and works with customer support team to define and execute 24X7 customer support plan. ? Work queued cases from internal and external customers. ? Triage cases, assist customers, resolve issues and bugs. ? Assist in coordinating response to major incidents, including post-incident root cause analysis. ? Act as an escalation point to resolve critical and major client related issues. ? Monitor ETL Processing – using Rundeck, AWS tools, Matillion, and other services. ? SQL, Tableau and script development for on-going improvements. ? Work closely with the professional services team to understand the needs of each client implementation. ? Assist with the on-boarding of new customers. What you need: ? This role requires weekend duties and may be asked to work an alternative schedule in the evenings. ? Experience in technical support, issue management, and conflict resolution. ? Intermediate to expert knowledge of SQL (MySQL, SQL Server) and experience using Python. ? Demonstrable experience diagnosing bugs/issues in customized software solutions. ? Experience with Salesforce and Salesforce-based apps. Salesforce Administration and/or development a plus. ? Experience with Tableau or other data visualization tools. ? Great organization, collaboration, communication, and coordination skills. ? Ability to work across the organization and collaborate with customers, sales, services, and account management. ? Experience working in a structured change management process for highly available environment a plus. ? Experience supporting a critical client facing web application ""Technical Skills: SQL, MySQL, SQL Server, Python, AWS, Rundeck, Matillion, Tableau, Salesforce, ETL, Change Management, Web Application Support"" "