Overview
About Providence
Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.
Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.
Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.
Why Us?
- Best In-class Benefits
- Inclusive Leadership
- Reimagining Healthcare
- Competitive Pay
- Supportive Reporting Relation
Why Us?
- Best In-class Benefits
- Inclusive Leadership
- Challenging Work
- Competitive Pay
- Employee Friendly Policies
Hyderabad
- Managing and resolving tickets via ServiceNow (SNOW)
- Investigating and responding to incidents, alerts, and user requests
- Performing routine platform maintenance and health checks
- Supporting sprint-based tasks and project work
- Documenting actions, SOPs, and contributing to process improvements
- Collaborating with cross-functional teams to resolve platform or integration issues
- 3–6 years of experience in Cybersecurity Operations or Security Platform Support
- Hands-on experience with Firewall, Web Application Firewall (WAF), Email Security, and EDR tools
- Familiarity with incident and request workflows using ticketing tools like ServiceNow
- Working knowledge of platform health checks, patching, and system maintenance
- Exposure to cloud environments (preferably Azure) is a plus
- Ability to manage time across ticket-based support and sprint work
- Strong communication skills and a collaborative mindset
- Experience working in multi-vendor environments and coordinating with vendors.
- Preferred certifications: Security+, AZ-SC-100 or similar.
Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.
Contact our Integrity hotline also, read our Code of Conduct.
- Thiruvananthapuram, Kerala, India
- Thiruvananthapuram, Kerala, India
- Thiruvananthapuram, Kerala, India
- Thiruvananthapuram, Kerala, India
- Thiruvananthapuram, Kerala, India
- Thiruvananthapuram, Kerala, India
- Thiruvananthapuram, Kerala, India
- Thiruvananthapuram, Kerala, India