Overview
Line of Service
AdvisoryIndustry/Sector
Not ApplicableSpecialism
Managed ServicesManagement Level
SpecialistJob Description & Summary
At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process, tools and services.
You are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt, take ownership and consistently deliver quality work that drives value for our clients and success as a team.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Apply a learning mindset and take ownership for your own development.
- Appreciate diverse perspectives, needs, and feelings of others.
- Adopt habits to sustain high performance and develop your potential.
- Actively listen, ask questions to check understanding, and clearly express ideas.
- Seek, reflect, act on, and give feedback.
- Gather information from a range of sources to analyse facts and discern patterns.
- Commit to understanding how the business works and building commercial awareness.
- Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.
Job Summary -
A career in our Managed Services team will provide you with an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology. Our Data, Testing & Analytics as a Service team brings a unique combination of industry expertise , technology, data management and managed services experience to create sustained outcomes for our clients and improve business performance. We empower companies to transform their approach to analytics and insights while building your skills in exciting new directions. Have a voice at our table to help design, build and operate the next generation of software and services that manage interactions across all aspects of the value chain.
Minimum Degree Required (BQ) *:
Bachelor's degree
Degree Preferred :
Required Field(s) of Study (BQ):
Preferred Field(s) of Study:
Computer and Information Science, Management Information Systems
Minimum Year(s) of Experience (BQ) *: US
Minimum of 1 year of experience
Certification(s) Preferred:
Preferred Skills (PQs):
We are looking for skilled AWS and Snowflake Production Support Specialists to join our dynamic IT team. In these roles, you will be responsible for ensuring the availability, performance, and security of our AWS cloud infrastructure and Snowflake data platform. You will play a critical role in monitoring, troubleshooting, and resolving incidents to minimize downtime and support our business operations.
Responsibilities:
AWS Infrastructure Management:
Monitor and manage AWS cloud resources such as EC2 instances, S3 buckets, RDS databases, and Lambda functions.
Configure and optimize AWS services for scalability, reliability, and cost-efficiency.
Implement infrastructure as code ( IaC ) using tools like CloudFormation or Terraform.
Snowflake Data Platform Support:
Monitor and maintain Snowflake data warehouses and data pipelines.
Perform performance tuning and optimization of Snowflake queries and data loading processes.
Incident Management:
Respond to alerts and incidents related to AWS and Snowflake environments.
Diagnose and troubleshoot issues, collaborating with internal teams and vendors as needed.
Implement and document resolutions and preventive measures.
Backup and Disaster Recovery:
Design and implement backup strategies for AWS resources and Snowflake data.
Test and maintain disaster recovery plans to ensure business continuity.
Security and Compliance:
Implement and enforce AWS and Snowflake security best practices.
Conduct regular security assessments and audits to ensure compliance with industry standards and regulations.
Change Management:
Coordinate and execute changes to AWS and Snowflake configurations following change management processes.
Manage scheduled maintenance activities, patches, and updates.
Collaboration and Communication:
Collaborate effectively with development teams, infrastructure teams, and business stakeholders to support application deployments and releases.
Communicate effectively with internal teams and external vendors, including AWS and Snowflake support.
Qualifications:
Bachelor’s degree in Computer Science , Information Technology, or related field (or equivalent experience).
Proven experience in AWS cloud infrastructure management and Snowflake data platform administration.
Strong knowledge of AWS services (EC2, S3, RDS, Lambda, etc.) and Snowflake features (warehouses, data loading, security).
Experience with infrastructure as code and automation tools.
Familiarity with data warehousing concepts, ETL processes, and SQL querying.
Experience in incident management, troubleshooting, and root cause analysis.
Solid understanding of cloud security best practices and compliance requirements.
Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required: Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Automation, Automation Framework Design and Development, Automation Solutions, Budgetary Management, Business Process Automation (BPA), Business Process Improvement, Business Process Outsourcing, Business Transformation, Communication, Continuous Process Improvement, Data Quality Automation, Deliverable Planning, Delivery Excellence, Design Automation, Digital Transformation, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Managed Services, Operational Excellence, Operational Performance Management (OPM) {+ 19 more}Desired Languages (If blank, desired languages not specified)
Travel Requirements
Available for Work Visa Sponsorship?
Government Clearance Required?
Job Posting End Date
January 24, 2025- Thiruvananthapuram, Kerala, India
- Thiruvananthapuram, Kerala, India
- Thiruvananthapuram, Kerala, India
- Thiruvananthapuram, Kerala, India
- Thiruvananthapuram, Kerala, India
- Thiruvananthapuram, Kerala, India
- Thiruvananthapuram, Kerala, India
- Thiruvananthapuram, Kerala, India