DevOps Platform Engineer

• Assist with the transition to cloud & cost optimisation initiatives.
• Identify, collect requirements, develop workflows to automate application support processes.
• Analyse, develop and implement process to secure, reduce downtime and optimise application performance.

• Ensure service requests are appropriately actioned according to service levels and performance targets.
• Provide technical support to core business application environments to ensure 24x7 availability.
• Provide support in large complex application environments especially working in complex and secured cloud platform like Azure.
• Liaise with the appropriate stakeholders across the MUFG Retirement Solutions to support Enterprise business applications and associated integrated system environment solutions.
• Troubleshooting, Investigating and resolving technical issues related to IT application systems and interfaces.
• Provide IT support to business applications through systems problem solving and maintenance.
• Ensure IT Systems stability fixing minor issues within the application development framework.
• Work with business users and IT colleagues to ensure timely resolutions are provided to identified issues.
• Support application systems as required by business units including installation of software and configuration.
• Provide High Availability (HA) management and Disaster Recovery (DR) Support.
• Completion of regular tasks to support team SLAs.
• Manage code release and deployment across multiple platforms when required.
• Support both production and non-production environments.
• Contribute to improve efficiency of IT Operations process and procedure.
• Provide system and environment related KPIs as required.
• Assist to scope system change requirements.
• Provide effective support and minimise downtime to the business by liaising with developers, back end support, database administrators and vendors.
• Collaborate with other team members to improve the overall performance delivered to customers.
• Participate in after hours and weekend support (Availability to work on call after hours and weekend in a rostered 24x7 environment).

• Provide training to the IT support teams on supported tools and environments.

• Help resolving Information Security Corrective actions.
• Complete the CSA on time.
• Develop and Maintain Documentation related to Standard Operations Procedures.
• Ensure that established procedures and standards are adhered.
• Raising security issues and breaches to Manager.
• Report to Management of any issues that may impact the Business.
• Monitoring service levels for Incidents and Requests and implementing improvement programs to achieve objectives.
• Adhere to all MUFG Retirement Solutions standards, policies and procedures.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.