Director, Agile Coach

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Agile Coach do at Fiserv?
You will be leading agile transformation team with customer focus, outcome driven goals and coach a team of professionals who excel in delivering world class solutions as part of Issuer Solutions to our clients. The Agile Coach is responsible for coaching, mentoring and training leaders, product owners, scrum masters and agile teams with adoption of agile mindset, incremental and iterative product and project delivery, institutionalization of Agile principles & values, the continuous improvement of the process and dynamic of the team. Your direct and indirect involvement will result driving critical programs, initiatives & building high performing engineering teams.

What you will do:

• Assess teams and Agile processes to derive coaching actions that increase maturity levels and drive continuous improvement.
• Engage the organization by skillfully applying professional coaching skills, maintaining a strong coaching presence, and partnering with Delivery Managers and Leads to foster collaboration.
• Deliver agile capability services, including training, workshops, embedded coaching, spot coaching, and team start-ups, to develop foundational skills and enhance team performance.
• Partner and negotiate with stakeholders at Delivery Teams and Program Teams levels to achieve Agile maturity goals and objectives, while supporting ongoing Agile programs and initiatives.
• Understand the local context of the team and organization to ensure the healthy application of agile practices and provide assistance to teams and programs.
• Support the staffing of Scrum Masters on engagements based on the needs of the team, program, or organization, and mentor them to enable successful engagements.
• Act as a neutral process holder who guides groups through processes that help them come to solutions and make decisions.
• Derive actions from metrics to support Agile teams in achieving higher levels of maturity.
• Coordinate with the Enterprise Agile coaching team across sites to understand progress, address issues, and ensure collaborative learning.
• Actively participate in Agile Communities of Practice (CoP) within the organization, contributing to increased organizational business agility through training, experience sharing, and case studies.

What you will need to have:

• 15+ years of experience working in Agile Teams and playing the role of a Agile Coach
• Proficient in Microsoft Suite, Clarity, and Atlassian Suite (Jira and Confluence)
• At least one certification as Agile Coach (ICC-ACP, CSM, CSPO, PSM, ACP etc)
• At least one Certification in Agile at scale preferred (SAFe, LeSS, DAD, Spotify etc.)

• Minimum 5 years of hands-on experience in at least one of the roles on a Scrum Team.
• Experience in setting up agility at delivery Team level and able to mentor and advise multiple delivery teams within the organization
• Coached in at least 2 or more organizations, departments, or programs.
• Diversity of coaching experiences that can be demonstrated using different engagement examples, and which include experience working with team and program levels

• Ability to work with remote/distributed teams and teams with varying level of agile maturity.
• Highly adaptable to a constantly changing environment.
• Must have exceptional communication, organization, and time management skills.

What would be great to have:

• Bachelor’s degree in computer science, Information Technology or equivalent
• High emphasis on self-driven continuous learning
• Knowledgeable on new practices and coaching techniques
• Active content presenter or volunteer in the Agile community
• Active in writing books, articles, white papers on topics related to Agile

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.