ERP Implementation Engineer & IT Support

Overview

• Understanding the project scope, schedule, deliverables; and working closely with internal stakeholders to cognize their needs and expectations;
• End to end program management – project initiation, planning, execution, control, and closure;
• Collaborating effectively with internal stakeholders, both in-person and through remote working models as needed;
• Interfacing with the ERP implementation partner who will work remotely
• Transition and change management – pre, during and post project implementation;
• Project stakeholder management – working closely with internal and external stakeholders;
• Partner relationship management – maintaining a healthy working relationship without compromising on deliverables and outcomes;
• Project scope and schedule management;
• Driving periodic project reviews and mitigating risks with due diligence and a data driven approach;
• Escalating project issues to the senior management when needed;
• Contributing to the delivery of all aspects of the project and services: controlling and reporting on project activities, systems and information security;
• Driving accountability and continual service improvements - reviewing support practices, performing trend analysis on key operational metrics, ensuring a high focus on end-to-end project delivery;
• Reporting, analyzing, and resolving issues related to the implementation, stakeholders, and project operations that may impact service quality; ensuring that stakeholders’ questions and problems are resolved properly and quickly;
• Improving support experience for quality results by studying, evaluating, and redesigning processes, establishing and communicating service metrics, monitoring and analyzing results, and implementing changes;
• Using and creating knowledgebase articles based on new product information, support incidents, and/ or common or critical issues;
• Implementing process optimization, improvements, and modernization initiatives where appropriate;
• Identifying process inefficiencies and compliance issues, and implementing strategic solutions;
• Participating actively and collaborating within the IT team, providing feedback on current day to day activities, and recommending improvements
• 5-6 Years of Experience
• B.E./ B. Tech IT/ Computer

Job Types: Full-time, Permanent

Pay: ₹1,000,000.00 - ₹1,500,000.00 per year

Benefits:

• Flexible schedule
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person