Thiruvananthapuram, Kerala, India
Information Technology
Full-Time
Info Edge India Ltd
Overview
Job Description
We are seeking detail-oriented and experienced IT Helpdesk Support to join our IT team. The ideal candidate will be proficient in troubleshooting hardware, software, and network issues, ensuring minimal downtime, and providing excellent customer service. This role involves hands-on technical support, primarily assisting with desktops, laptops, network issues, and user account management in Office 365, Active Directory, and Azure environments.
What To Expect In Your Journey
We are seeking detail-oriented and experienced IT Helpdesk Support to join our IT team. The ideal candidate will be proficient in troubleshooting hardware, software, and network issues, ensuring minimal downtime, and providing excellent customer service. This role involves hands-on technical support, primarily assisting with desktops, laptops, network issues, and user account management in Office 365, Active Directory, and Azure environments.
What To Expect In Your Journey
- Provide timely technical assistance to end-users via phone, email, or in-person, ensuring a high level of customer satisfaction.
- Troubleshoot and resolve hardware, software, and network issues to minimize downtime and improve system performance.
- Diagnose and repair hardware issues for desktops, laptops, and other IT equipment.
- Identify and address system performance issues, ensuring optimal performance across user systems.
- Resolve printer issues, including hardware, connectivity, and driver updates.
- Administer user accounts and permissions in Office 365, ensuring proper access and security protocols.
- Configure, troubleshoot, and support Scan-to-Folder and Scan-to-Email setups on multi-functional devices.
- Manage and maintain Active Directory (AD), including user creation, group policies, and access management.
- Collaborate with other IT team members to support the smooth running of IT infrastructure and assist with system upgrades and deployments.
- Ensure timely resolution of IT service requests and incidents in accordance with service level agreements (SLAs).
- Monitor, report, and escalate unresolved issues, ensuring they are addressed in a timely manner.
- Minimum 5 years of IT Helpdesk/Support experience, preferably in a corporate or enterprise environment.
- Graduation in Information Technology (IT) or a related field is required.
- Hands-on experience with troubleshooting hardware (desktops, laptops) and peripherals (printers, scanners).
- Proficiency in diagnosing and resolving software, system, and network-related issues.
- Expertise in Microsoft Office 365 administration, including user account management, security settings, and permissions.
- Familiarity with Active Directory (AD) administration, including user creation, group policies, and access management.
- Experience with Azure Active Directory and cloud-based management tools.
- Experience with BitLocker encryption and endpoint security.
- Knowledge of Scan-to-Folder and Scan-to-Email configurations.
- Familiarity with network troubleshooting, including connectivity and DNS issues.
- Mohali : Bestech Business Towers, Sec 66, Mohali
- HR Round (1) - Pre-employment assessment - Operations Interview - HR Round (2)/Feedback
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