Global IT Infrastructure Manager

Overview

Global IT Infrastructure Manager

Hyderabad or Mumbai, India

About KiddeFenwal

KiddeFenwal is a global leader in industrial and commercial fire suppression systems and safety controls. Through our trusted brands—Kidde Fire Systems and Kidde Fire Protection—we deliver certified fire detection, suppression, and control solutions across industrial, commercial, and marine sectors. Our Fenwal Controls business supports OEMs with gas ignition, temperature control, and overheat detection products.

Headquartered in Massachusetts, with operations in the US, UK, and India, we are committed to protecting lives, livelihoods, and iconic assets worldwide. Learn more at www.kiddefenwal.com.

Our Purpose

We protect lives and livelihoods through innovation, trusted partnerships, and a commitment to excellence. Integrity, safety, and teamwork are the foundation of everything we do.

The Role

We are seeking a highly driven IT Infrastructure Manager to define, execute, and oversee the company’s global IT infrastructure strategy including networks, cloud platforms, servers, user end-points, phones, printers and user support—across multiple geographies. Based in India, you will be responsible for ensuring the performance, scalability, and security of our infrastructure across multiple geographies.

This is a hands-on leadership role that combines strategic vision, operational excellence, and technical depth. You’ll lead a team of IT professionals, manage global vendors, and ensure seamless delivery of infrastructure services to employees worldwide.

Key Responsibilities

Strategic Leadership

• Define and execute the global IT infrastructure roadmap.
• Evaluate and implement emerging technologies to support business growth.
• Align infrastructure capabilities with long-term business objectives.

Infrastructure & Operations

• Oversee design, deployment, and maintenance of networks, servers, cloud (Azure, Microsoft 365), virtualization (VMware), and security systems.
• Ensure system reliability, high availability, and robust disaster recovery.
• Lead critical incident response and resolve issues with urgency.
• Drive/oversee projects as needed.

Service & Support

• Manage helpdesk operations and ensure a world-class user support experience.
• Implement ITSM practices to continuously improve service quality.
• Foster a user-centric culture of responsiveness and reliability.
• Partner with external service providers to ensure consistent delivery of infrastructure services, timely resolution of issues, and full compliance with performance commitments.

Security, Risk & Compliance

• Develop and enforce cybersecurity policies, firewalls, and monitoring practices.
• Ensure compliance with regulatory requirements and industry standards.

Vendor & Budget Management

• Manage global vendor partnerships, contracts, and SLAs.
• Own infrastructure budgets, resource forecasting, and reporting to leadership.

People Leadership

• Lead, mentor, and develop a high-performing IT team.
• Encourage collaboration, knowledge sharing, and professional growth.
• Promote accountability and a culture of technical excellence.

Qualifications & Skills

• 8+ years of IT infrastructure experience, including 3+ years in a leadership/manager role.
• Strong global or multi-site exposure.
• Ability to support work across multiple time zones.
• Deep expertise in networking, server administration, cloud platforms (Azure, Microsoft 365), virtualization (VMware), and cybersecurity.
• Proven experience managing large-scale IT initiatives and projects.
• Excellent communication, stakeholder management, and leadership skills.
• Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field.
• Certifications (Microsoft 365, Azure, Cisco, PMP, ITIL) strongly preferred.

What Success Looks Like

• You combine strategic foresight with hands-on execution.
• You resolve issues with urgency—often before they escalate.
• You take full ownership of infrastructure reliability, security, and scalability.
• You build trust through accountability, transparency, and technical excellence.
• You empower your team and deliver measurable impact to the business.