Hardware & Network Engineer

Overview

Level -3 Onsite Support must have knowledge of Server and Firewall management and installation

· Must have knowledge of Enterprise Hardware.

· Research and identify solutions to software and hardware issues

· Diagnose and troubleshoot technical issues, including account setup and network configuration

· Ask customer-targeted questions to quickly understand the root of the problem

· Guide the clients through a series of steps/actions, either via phone, email or chat, until they have solved their technical issue

· Provide prompt and accurate feedback to customers

· Refer to internal database or external resources to provide accurate tech solutions

· Ensure all issues are properly logged and timely solve.

· Prioritize and manage several open issues at one time

· Follow up with clients to ensure their IT systems are fully functional after troubleshooting

· Maintain jovial relationships with clients

· Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues

NAS is required

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Work Location: In person