Help Desk Support/ Technical Support Engineer

Overview

Key Responsibilities

• Provide technical support for laptops, desktops, workstations, and end-user software, including installation, configuration, troubleshooting, and maintenance.
• Install, repair, upgrade, and relocate PCs, laptops, printers, scanners, and other peripherals.
• Troubleshoot hardware, software, network, and connectivity issues, including remote support using Windows administration tools.
• Build and image devices using Microsoft MS Intune and ensure systems remain current and operational.
• Log and manage incidents in ServiceNow and deliver responsive, customer-focused support.
• Maintain accurate IT asset inventory and support conference room and workplace technology.
• Coordinate with internal IT Operations and external vendors to resolve issues efficiently.
• Contribute to infrastructure projects and support end-user training when needed.
• Open to work in shifts as per operational needs

Required Skills·

• 4–7 years of relevant technical helpdesk experience.
• Working knowledge of ITIL processes, ServiceNow, and Microsoft SCCM/ Intune.
• Strong technical troubleshooting and problem-solving skills.
• Clear written and verbal communication skills in English.
• Ability to work effectively with local and global support teams.24/7 support environment.

Pay: ₹55,000.00 - ₹85,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Life insurance
• Paid time off
• Provident Fund

Work Location: In person