IT Administrator

About Instead

Instead is a tax platform designed to help taxpayers and tax professionals collaborate to save money on taxes. As the first company in decades to receive IRS approvals to E-file 1040, 1041, 1120, 1120S, and 1065 — we're re-inventing a complex category. Founded in 2023, Instead combines LLMs with tax law to make tax management a continuous, proactive process rather than a dreaded annual deadline.

Instead's investors include Sarah Guo from Conviction (conviction.com), IRIS (irisglobal.com) the largest tax software provider in the UK and many of our partners and customers who believe in our mission and vision. The Instead team comprises talented leaders from leading tax, financial services and fintech companies — Gusto, Intuit, Zenefits, Thomson Reuters, Wolters Kluwer — as well as top tax & accounting firms such as PwC, BDO, RSM, and KPMG.

Instead was a 2024 Innovation Award Finalist in CPA Practice Advisor. Instead's CEO, Andrew Argue, is a CPA and has been named Top 100 Most Influential People in the Accounting Profession twice - Ones To Watch and CPA Practice Advisors 20 under 40.

About the role

We're seeking an experienced IT Administrator to own and manage our complete IT infrastructure and support operations as we continue to scale our global team. You'll be responsible for ensuring seamless technology operations across our India and US offices, managing everything from user hardware deployment to security implementations and cloud administration. This role is critical to supporting our growing team's productivity and maintaining the robust technology foundation that powers our Instead platform and internal operations.

What you'll do

• Own our complete IT infrastructure and support operations including user hardware acquisition, imaging, deployment, and remote management
• Implement and maintain security measures including antivirus solutions and system updates
• Manage Single Sign-On implementation (Okta) and ongoing maintenance
• Administer gSuite and AWS for a limited set of services
• Provide comprehensive hardware and software support for internal users across global teams
• Develop and implement backup and recovery planning and procedures
• Administer additional tools including Slack, Zoom, Loom, Adobe, Microsoft Office, Tableau, and other business applications
• Collaborate with Legal, Finance, IT, Marketing, Sales, and product teams on technical requirements
• Manage release and environment deployments
• Create technical documentation and provide technical training to users
• Define requirements for technical projects and work directly with stakeholders

What you'll need

• Bachelor's degree or equivalent experience in IT or related field
• 4+ years of hands-on experience in IT Systems Administration and Support
• Strong expertise in gSuite Administration
• Experience with Single Sign-On implementations, particularly Okta
• Proficiency with both MacOS and Windows platforms (primarily MacOS environment)
• Experience with remote administration of hardware devices, including mobile devices
• Working knowledge of dynamic dashboards and report builders
• Proficiency in technical documentation and technical training
• Experience implementing and working within effective change management processes
• Ability to work on multiple high-priority projects simultaneously
• Ability to work with minimal supervision and define technical project requirements

Nice to have

• Experience with Salesforce administration
• Experience managing AWS resources and cloud infrastructure
• Background in supporting distributed global teams
• Experience in a startup or fast-growing technology company
• Knowledge of security compliance and best practices
• Familiarity with tax or financial technology environments

Why join us

• Work on a cutting-edge tax tech platform that's transforming the industry
• Be part of a collaborative, mission-driven team
• Competitive compensation and benefits
• Growth opportunities in technology infrastructure and operations
• Opportunity to build and scale IT operations for a rapidly growing global company
• Work with cutting-edge technology and support innovative product development

Equal Opportunity Employer - M/F/D/V

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

We trust our team with sensitive information, so all candidates who receive and accept employment offers must complete a background check before joining us.