IT Analyst

ApplyBoard simplifies the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and educational institutions on one intuitive and personalized platform. ApplyBoard is a mission-driven, hyper-growth organization. It has been attracting dedicated individuals for more than eight years who are inspired every day to break down barriers to international education and take their careers to new heights at a company that will invest in their career growth. Our six core values are our compass in our mission to Educate the World and the foundation of our unique company culture. As an organization built on a foundation of diversity, it’s important that our team members are representative of the students from more than 150 countries that we support.

The Opportunity:

Our growing IT Service Desk is looking for an IT Analyst to join the team in Gurgaon Office. You are a diverse IT professional, responsible and accountable for Internal customer support, troubleshooting and resolution of daily support incidents and user requests. Enabling organizational growth through provisioning access and addressing configuration changes, you take pride in supporting teams that use a variety of SaaS tools. You are a versatile member of the team, you are ready to jump in to support the System Engineers, Asset Management team and your team of Tier 1 and 2 IT Analysts. A Critical thinker who enjoys solving problems, and thinks outside of the box to assess problems and provide functional, efficient solutions. This is a great chance to make your mark in a maturing IT organization and grow your technical skills.

What you’ll be doing every day:

• Facilitate the day-to-day IT Service Desk customer support operations
• Provide exceptional customer service through active listening, troubleshooting and resolution of support requests
• Dedicated to enhancing the end user experience through effective asset management, with a primary focus on the seamless configuration, deployment, and support of technology assets.
• Using your knowledge of ITIL to ensure adherence to industry standards, best practices and policies for your daily deliverables.
• Support the IT Service Desk as a technical escalation resource
• Create and edit high-quality technical documentation
• Technical SME and ownership of IT systems and SaaS platforms as assigned by the IT Manager
• Work closely with the Tier 1, Tier 2, Asset management and System Engineering teams to ensure industry-leading, comprehensive technical support
• Engage as a technical resource in configuration, implementation and rollouts of new technologies being added to our stack.
• Standardized process and procedural analysis, review, development
• A willingness to step in and perform a variety of tasks to support the IT Service Desk, like new-hire onboarding, access provisioning, termination and offboarding, account management, audit and report development.
• This is a role working with a Globally distributed team, which may require you to work alternative shifts from time to time in both the IST and EST timezones.
  
  
  

What You Bring to the Table

• 5+ years of experience supporting end users and administering IT systems such as (but not limited to) Google Workspace, Active Directory, Workspace One, Amazon Workspaces, Jira Service Management, Confluence, Zendesk, and other related tools.
• Strong troubleshooting skills with a focus on resolving technical issues across hardware, software, mobile devices, VOIP, and VDI platforms (e.g., AWS Workspaces, VMware Horizon).
• Hands-on experience with IT asset lifecycle management and mobile device management (MDM) platforms.
• Familiarity with supporting collaboration tools like Google Meet, Zoom, and Slack.
• Skilled in technical documentation, SOP development, and knowledge base administration (e.g., Confluence, Zendesk Guide).
• Comfortable working across both macOS and Windows environments.
• Strong experience with the configuration, deployment and support of end user workstations.
• Experience with ITSM and end user knowledge base tools.
• Strong critical thinking and problem-solving abilities, especially in handling ambiguous or under defined tasks.
• The ability and willingness to work alternative shifts to support both IST and EST timezones.
  
  
  

Bonus Points For:

• Certifications in AWS, Google Workspace, VMware, Microsoft, or similar.
• Experience as a technical writer or developing user-facing documentation.
• Familiarity with scripting (PowerShell, Python, JavaScript) or dashboard/reporting development.
  
  
  

What We Offer:

• The opportunity to have an impact on a product that is positively affecting change to thousands of students lives every day
• Working alongside a brilliant and globally diverse team based in Kitchener/Waterloo, Gurgaon and many other Global regions
• Great compensation and benefits package to keep you healthy and happy!
  
  
  

Life at ApplyBoard:

By joining our team, you have the opportunity to:

• Join the fastest-growing technology company in Canada, with many opportunities for growth and advancement
• Work alongside a globally diverse team of over 700+ team members based in 18 countries, who represent over 30 nationalities and speak more than 40 languages
• Make a difference in the lives of thousands of students as they explore educational opportunities
  
  
  

Want to learn more about Life at ApplyBoard? Check out this video, and be sure to follow us on our Life at ApplyBoard Instagram.

Hear our engineers share stories about their life at ApplyBoard

https://youtu.be/ffzvOqxMlMw

About ApplyBoard

ApplyBoard empowers students around the world to access the best education. With more than 1,000,000 students from over 150 countries helped with their journey in less than a decade, we are just getting started.

ApplyBoard’s 1,200 global team members in 30 countries assist students and our 1,500 partner institutions by empowering the international student sector with innovative technology and insights. As a five-time consecutive Deloitte Fast 50 and Fast 500 ranked company, ApplyBoard is growing and scaling like few other companies. On top of our strong growth, our people are growing personally and professionally. ApplyBoard India was Great Place to Work® Institute (India) certified for outstanding employee experience and workplace culture.

Thank you for your interest in joining the ApplyBoard Team and being part of our mission to Educate the World. While we are lucky to attract a high level of interest in each of our roles, only qualified applicants will be contacted and selected for an interview.

ApplyBoard welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates in all aspects of the hiring and selection process.