IT Executive

Overview

The IT Executive will be responsible for overseeing and maintaining the resort's technology infrastructure and ensuring smooth day-to-day IT operations. This includes managing software systems, network connectivity, cybersecurity, guest-facing tech services, and providing technical support to staff.

Key Responsibilities:1. Systems & Network Management

• Maintain, monitor, and troubleshoot the resort's LAN/WAN, Wi-Fi, and internet connectivity.
• Ensure smooth functioning of servers, switches, routers, and other networking equipment.
• Perform regular system backups and maintain disaster recovery plans.

2. Software & Applications

• Manage and support Property Management Systems (PMS), Point of Sale (POS), Booking Engines, and other hospitality software.
• Provide support for accounting, HR, and CRM software used by the resort.

3. Hardware Maintenance

• Install, configure, and maintain desktops, laptops, printers, biometric systems, projectors, and other devices.
• Liaise with vendors for the procurement and servicing of IT equipment.

4. Guest Services & Support

• Ensure high-speed and reliable internet access for guests.
• Address and resolve guest complaints related to IT (e.g., Wi-Fi access, room automation systems).

5. Security & Compliance

• Implement and monitor cybersecurity practices to protect resort data.
• Keep antivirus, firewall, and anti-malware solutions up to date.
• Ensure compliance with data protection regulations and internal IT policies.

6. Support & Training

• Provide first-level IT support to all resort staff.
• Conduct training sessions for staff on new systems and IT best practices.

7. Reporting & Documentation

• Maintain IT asset inventory, software licenses, and service agreements.
• Prepare regular reports on system performance, outages, and issues resolved.

Qualifications & Skills:

• Engg. Diploma or Degree in Information Technology, Computer Science, or a related field.
• Minimum 2–3 years of experience in IT support, preferably in the hospitality industry.
• Knowledge of hospitality software (e.g., IDS, Opera, eZee, or similar).
• Good understanding of network infrastructure, Windows/Linux OS, and basic cybersecurity.
• Strong communication, troubleshooting, and organizational skills.
• Ability to work independently and handle emergency IT situations.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

Shift:

• Rotational shift

Work Location: In person