IT Executive

Overview

Job Title: IT Executive

Department: Information Technology
Location: Miramar Panaji Goa
Position Type: Full-Time

Job Summary:

The IT Executive is responsible for managing and supporting the hotel’s technology infrastructure, ensuring the smooth operation of IT systems including networks, software, hardware, telecommunications, and hospitality-specific systems like PMS (Property Management System), POS (Point of Sale), and CRM. The role requires a proactive, service-oriented individual with a strong understanding of IT solutions tailored for the hospitality environment.

Key Responsibilities:

• Provide technical support to hotel staff for hardware, software, and network issues.
• Monitor and maintain the hotel’s IT infrastructure, including servers, switches, routers, and Wi-Fi networks.
• Ensure smooth functioning of core hospitality systems: PMS (Property Management System), POS (Point of Sale), telephone systems, and guest-facing technologies (TV, internet, etc.).
• Collaborate with vendors for system updates, upgrades, and technical support.
• Perform regular system backups, ensure data protection, and support disaster recovery planning.
• Monitor system performance and proactively resolve issues to prevent downtime.
• Maintain inventory of all IT equipment and software licenses.
• Support in training staff on software applications and data security best practices.
• Implement cybersecurity measures and assist with audits and compliance requirements.
• Document IT procedures, incidents, and resolutions for knowledge sharing and tracking.

Qualifications and Skills:

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Minimum 1–3 years of experience in an IT support role, preferably in the hospitality industry.
• Strong knowledge of networking, Windows servers, Office 365, and hospitality systems like Opera, MICROS, or similar.
• Familiarity with property-level systems integration.
• Excellent problem-solving and communication skills.
• Ability to work independently and under pressure in a fast-paced environment.

Job Types: Full-time, Permanent

Benefits:

• Provident Fund

Work Location: In person